What are the responsibilities and job description for the IT Help Desk Specialist/Tier I Support position at CONNECTIONS HOUSING?
Position: IT Help Desk Specialist/Tier I Support
Summary
Join our dynamic and expanding IT team to deliver exceptional customer service and technical support to our employees. As an IT Help Desk Specialist/Tier I Support, you will address and resolve Tier I IT-related issues and requests, document and track issues for timely resolution, support hardware, software, and network deployments, assist with IT equipment setup and configuration, and escalate cases as necessary.
Responsibilities:
- Respond to and resolve Tier I IT-related issues and requests from staff via phone, email, chat, or ticketing system.
- Document and track issues to ensure timely resolution and follow up with users.
- Support hardware, software, and network deployments at the end-user level, including installation, configuration, troubleshooting, and maintenance of IT equipment and peripherals.
- Assist with the setup and configuration of IT equipment for new hires, transfers, and terminations.
- Identify cases for escalation and communicate with Tier II and Tier III support teams as needed.
- Provide basic training and guidance to users on IT policies, procedures, and best practices.
- Maintain inventory of IT equipment and supplies.
- Perform other duties as assigned by the IT Manager or Supervisor.
If you are passionate about IT support and thrive in a fast-paced, team-oriented environment, we encourage you to apply and become a valued member of our IT team.
Benefits
401K, Major Medical, Dental, and Vision, PTO, and Paid Holidays
Job Type: Full-time. Monday-Friday, 6:00am-3:00pm,
Hourly: $17.00 to $19.00.
Qualifications:Requirements:
- Preferred one year of experience in IT help desk or technical support role.
- Strong knowledge of Windows operating systems, Microsoft Office 365 applications, and common IT tools and software.
- Excellent customer service, communication, and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks and deadlines.
- Ability to lift and move IT equipment up to 50 lbs.
- Certification in CompTIA A , Network , or Security is a plus.
Salary : $17 - $19