What are the responsibilities and job description for the Hotel Reservation Housing Coordinator position at CONNECTIONS HOUSING?
Company Overview: At Connections Housing, we are a thriving presence in the Event Housing industry, steadily expanding our footprint. With a culture of support, agility, and collaboration, we are dedicated to providing exceptional customer service, driven by technology tools while fostering enduring relationships with both our clients and our valued staff. Our work environment is defined by:
- Opportunities for Professional Growth
- Relaxed Dress Code for a Comfortable Environment
- Office Atmosphere that Encourages Productivity
- Comprehensive On-the-Job Training to Fuel Success
Position Summary:
Are you done with feeling like just another face in the crowd at corporate giants? Are weekends off and daytime shifts calling your name? If you're seeking a close-knit team that feels like a second family, look no further. As a Housing Coordinator (Hotel Reservations Coordinator) at Connections Housing, your role will involve the precise documentation of client information. Your primary role involves providing support and assistance for upcoming events under the guidance of the Housing Manager, utilizing Passkey/GroupmaxME, Travelport /Galileo GDS as well as other proprietary technology tools, Excel, and Outlook.
Key Responsibilities:
- Constructing events within the GroupmaxME and Passkey System (Database) and other proprietary technology tools, maintaining Passkey for a rapidly changing array of events, and ensuring that leadership and team members have the necessary materials and information for each gathering.
- Generating various weekly reports using Microsoft Excel, outlook and proprietary technology tools.
- Collaborating with the Housing Manager to ensure room inventory availability for reservations.
- Assisting in providing top-tier management services for Staff/VIP and Groups. This includes processing reservations and rooming lists, handling confirmations, cancellations, email escalations, and addressing hotel-related amenities as required.
- Establishing and nurturing relationships with exhibitors and other groups.
- Proficiency in effective time management and organization.
- Utilizing systems like Outlook Calendar and proprietary technology tools to keep the Housing Manager informed about upcoming deadlines.
- Maintaining a professional demeanor for phone and email communication.
- Adapting and thinking critically to resolve challenges within a dynamic and fast-paced environment.
- Competently handling multiple tasks and managing personal workload and deadlines.
- Crafting, revising, and managing internal/external correspondence, communications, and documents. Also maintaining databases and spreadsheets for the Housing Manager across multiple events.
- Completion of assigned projects.
- Fulfilling additional job-related tasks as requested.
Technology & Accuracy Expectations – This position requires daily work in multiple systems, including Passkey/TravelPort /Galileo GDS and proprietary internal software.
- Success in this role depends on the ability to:
- Learn software workflows quickly with minimal repetition
- Follow written procedures and apply training accurately
- Maintain high attention to detail with room blocks, inventory, deadlines and communications
- Self-review of work to catch errors before they impact clients, hotels or attendees
- Stay organized while working across multiple screens, browser tabs and tools
Benefits
401K, Life Insurance, Major Medical, Dental, and Vision, PTO, Paid Holidays
Job Type: Full-time
Hourly: $17.00 - $20.00
Qualifications:Qualifications
- Knowledgeable and proficient in Microsoft 365 (Word, Outlook, Excel).
- Database experience.
- Strong office & organizational skills (customer service) and ability to function under time constraints.
- Strong adaptability to changing tasks, priorities, and timelines.
- Project Management experience
- Hotel/Group Reservations, Group Sales, Hotel Front office, Convention/Event Services experience.
- Assist with incoming calls from clients or guests.
- Ability to work independently and take initiative.
- Able to effectively communicate in English, in both written and oral forms.
- Must have excellent interpersonal skills to deal effectively with all business contacts.
- Must have the ability to plan, organize, and execute multiple projects within established timelines.
- Must be able to present information in clear, concise terms.
- Detail oriented and demonstrated problem solving skills.
Salary : $7 - $20