What are the responsibilities and job description for the Senior Network Infrastructure Technician (L3) – Cruise Ship Operations position at Connection?
Overview
Connection has a fantastic opportunity through our Technical Staffing division for a Senior Level 3 Network Technician. This is a contract-to-hire opportunity and is 100% remote when not traveling.
We are seeking an experienced infrastructure professional to support enterprise network, server, virtualization, and data center operations aboard active cruise vessels. This unique opportunity requires extensive travel and the ability to live and work onboard cruise ships for extended periods while supporting critical IT infrastructure and modernization projects.
This position offers an initial 5-month contract with an excellent opportunity to convert to a permanent Connection employee while continuing to support travel-based infrastructure engagements.
Required Travel Commitment
- U.S. Citizen required
- Valid Passport required
- Ability to live and work onboard active cruise ships
- Willingness to remain onboard for assignments lasting up to 4–5 months
- Ability to travel internationally and meet all cruise line onboarding requirements
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
The Senior Level 3 Network Technician will serve as the primary onsite technical resource supporting enterprise networking, virtualization, server infrastructure, and data center operations aboard cruise vessels. This individual will play a key role in the migration of shipboard environments from VMware to Hyper-V utilizing Veeam while ensuring maximum uptime and operational continuity.
The ideal candidate is a highly skilled technician with strong Cisco networking expertise, virtualization experience, and advanced troubleshooting capabilities who can work independently with minimal supervision in remote and dynamic environments.
Key Responsibilities
- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
- Install, configure, maintain, and troubleshoot Cisco network environments, including switches, routers, firewalls, and wireless infrastructure.
- Support and administer Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services.
- Manage and troubleshoot virtualization platforms including Hyper-V and VMware.
- Perform network diagnostics, root cause analysis, and resolution of performance, connectivity, and infrastructure issues.
- Support data center operations, including rack and stack activities, cabling, hardware replacement, and infrastructure upgrades.
- Coordinate and execute planned maintenance activities while minimizing operational impact.
- Document technical issues, resolutions, system configurations, and operational procedures.
- Serve as the primary technical resource onsite and provide guidance to remote support teams as needed.
- Maintain adherence to client operational procedures, security standards, and compliance requirements.
- Represent the company professionally when interacting with client stakeholders, vessel personnel, and third-party vendors.
Min
Max
Qualifications
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- CompTIA Server
- Cisco CCNA or CCNP
- Veeam Certified Engineer (VMCE)
- VMware Certified Professional (VCP)
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".