What are the responsibilities and job description for the SCCM/Endpoint Management Engineer position at Connection?
Phoenix, AZ
CONNECTIONAt Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We’d love for you to join us and make your mark on the future of technology.
https://www.connection.com/keywords: position summary,troubleshoot,support,documents,technical,experience,skills,preferred
Full Time
- Develop, configure, maintain, and troubleshoot SCCM task sequences for Windows 11 imaging and deployment.
- Manage and execute Windows 11 upgrades, operating system deployments, and enterprise device refresh activities using Microsoft Configuration Manager (SCCM/MECM).
- Troubleshoot imaging failures, task sequence errors, driver compatibility, application installations, and deployment issues.
- Configure deployment packages, boot images, task sequence variables, and operating system images.
- Support endpoint management activities, including software distribution, patching, device configuration, and deployment compliance.
- Analyze deployment logs and resolve issues to ensure successful imaging and minimize downtime.
- Coordinate with infrastructure, endpoint engineering, and support teams throughout the refresh lifecycle.
- Maintain accurate deployment documentation, asset records, and project status updates.
- Extensive hands-on experience with Microsoft SCCM/MECM imaging and Windows deployment task sequences.
- Strong experience with Windows 10 and Windows 11 enterprise deployments and device refresh projects.
- Experience creating, modifying, and troubleshooting SCCM task sequences.
- Knowledge of operating system images, drivers, application packages, and deployment troubleshooting.
- Strong understanding of endpoint management, Windows configuration, and enterprise device provisioning.
- Ability to independently troubleshoot complex deployment issues and work in a project-driven environment.
Preferred Qualifications:
- Experience with Microsoft Intune, co-management, and modern endpoint management.
- Knowledge of PowerShell scripting and deployment automation.
- Experience with enterprise-scale Windows 11 migrations and hardware refresh initiatives.
EOE/Minorities/Females/Vet/Disabled