What are the responsibilities and job description for the Project Coordinator - PCC Ohio position at Connection?
Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Project Coordinator
Working under supervision of the Team Leader, Customer Experience ,and in conjunction with the Sr Project Coordinator, the Project Coordinator functions primarily as the coordinator of all assigned provisioning service projects and develops the internal plan for executing projects within the Customer Experience area by working with all associated teams within the TIDC. The Project Coordinator will refer escalated problems and issues for management review or approval. The Project Coordinator is the primary liaison between Sales and Services, from discovery to production orders to ensure timely and successful application of services for customer's orders.
The Project Coordinator understands the responsibilities of other individuals/departments within the TIDC (Technology Integration and Distribution Center) to establish effective coordination between them and to make sure each is informed about the continuing needs of the Sales team, onboard and design projects and customer SLAs. They will assist members of the Project Management Office (PMO) in coordinating and executing onboarding related activities based on customer needs.
Responsibilities
- Coordinates projects with Technical Services team from discovery to production and provides updates for all pre-production orders in the department.
- Serves as first point of contact and the liaison between the TIDC and Sales for all onboard and design requests (discovery, costing, RFP). Communicates updates to sales and customers on an ongoing basis.
- Manages and provides required customer reports by updating documents with key data points as it relates to any Distribution Center based service.
- Provides updates on all configuration orders to Sales and Sales Operations.
- Coordinates conference calls overviews on all configuration orders with sales.
- Works with sales team to problem solve scheduling conflicts.
- Acts as the direct point of contact for sales, sales operations, and customers to coordinate all business requirements (orders, SLAs, projects, reports, pre and post account management, communication) and manage inquiries and escalations.
- Works with Distribution Services team and Product Management team on order fulfillment and status updates for all customer orders in configuration lab or at a distribution partner.
Degree Requirements: Associate's Degree or the equiv alent combination of education and work experience
Minimum years of work experience to qualify for role: 4 years
Total years of work experience to be fully proficient: 6 years
Min
USD $19.23/Hr.Max
USD $23.85/Hr.Qualifications
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”
Salary : $19 - $24