What are the responsibilities and job description for the IT Executive Support Technician position at Connection?
Overview
Executive IT Support Technician
Location: On-site, Omaha, NE. Global HQ (M–F, 7:00 AM – 4:00 PM)Compensation: $38–43/hr (contract); permanent salary anticipated in same rangeTravel: Minimal/light travel once permanent
About the Role
Connection is seeking a highly skilled Executive IT Support Specialist to deliver white-glove, personalized technology support to our client's executive leadership team, including up to 15 VP and C-suite members. This role requires a proactive, detail-oriented professional with a strong background in Windows, MacOS, mobile technologies, and networking, as well as the ability to manage personal technology needs with discretion and urgency.
You’ll serve as the trusted technology partner for executives-resolving issues quickly, ensuring seamless meetings and presentations, and enabling productivity through reliable, high-touch IT support.
Responsibilities
Provide dedicated, high-touch IT support for executive leadership (PCs, Macs, mobile devices, printers, personal technology).
Deliver white-glove support for meetings, presentations, and Zoom conferencing.
Troubleshoot and resolve hardware/software issues across Windows, MacOS, O365, Active Directory, and mobile platforms.
Proactively monitor and maintain executive IT equipment to ensure peak performance.
Train executives on using new and existing technology tools effectively.
Ensure compliance with corporate IT policies while delivering customized solutions.
Coordinate with Corporate Shared Services IT, vendors, and third parties as needed.
Document and report on IT support activities, response times, and system health.
Implement enhanced security measures to safeguard executive data and communications.
Gather feedback from executives and drive continuous improvement in IT services.
Min
USD $38.00/Hr.Max
USD $43.00/Hr.Qualifications
5 years of IT support experience, with at least 2 years in executive or VIP support.
Strong expertise in Windows, MacOS, iOS/Android, O365, Active Directory, printers, and networking basics.
Proven ability to provide white-glove, confidential, and professional support to senior leaders.
Experience with Zoom and other video conferencing platforms.
Strong problem-solving, multitasking, and communication skills.
Ability to remain calm and effective under pressure with a high sense of urgency.
Vendor coordination and warranty/service management experience preferred.
Salary : $38 - $43
