What are the responsibilities and job description for the Guest Experience Event Associate position at Connecticut Zoological Society Inc?
Job Title: Guest Experience Event Associate
Department: Events
Reports to: Director of Events / Event Coordinator
Reports to: Director of Events / Event Coordinator
Location: Connecticut’s Beardsley Zoo, Bridgeport, CT
Employment Type: Seasonal or Part-Time; Non-Exempt
Employment Type: Seasonal or Part-Time; Non-Exempt
Position Summary
The Guest Experience Events Associate supports the planning and execution of Zoo events, guest programs, and attractions, including special events, birthday parties, and carousel operations. This role delivers high-quality guest service while ensuring a safe, organized, and engaging environment for visitors. Responsibilities include event support, guest interaction, program facilitation, and attraction operations.
Schedule / Hours
- Standard operating hours: Monday–Sunday, 8:00 AM – 4:30 PM
- Glow Wild event hours: Thursday–Sunday, 4:30 PM – 10:30 PM(September through December, annually)
- Work schedules are developed and communicated in advance based on employee availability provided at time of hire and may vary based on operational and event needs
- Must be available to work evenings, weekends, holidays, andspecial events, with schedules provided in advance whenever possible
Compensation
- Guest Experience / Event Support: Paid Hourly
- Birthday Party Hosting:
- $40 per 1.5-hour party
- $60 per 2-hour party
Note: Party rates apply only to assigned birthday party events; all other work is compensated at the hourly rate.
Essential Duties and Responsibilities
Event Operations (Glow Wild & General Events)
- Provide excellent guest service, including greeting guests, answering questions, and giving directions
- Assistwith guest check-in, crowd flow, and traffic direction
- Monitor guest safety and promptly report incidents or concerns
- Support event setup, breakdown, and on-sitelogistics
- Assistwith coordination of vendors (e.g., caterers, florists, rentals)
- Maintain clean, organized, and welcoming event spaces
- Operate Zoo vehicles (e.g., golf carts) as assigned andin accordance withsafety guidelines
Birthday Party Program
- Serve as host for children’s birthday parties from start to finish
- Welcome guests,facilitateactivities, andmaintainevent timelines
- Coordinate with Education staff on animal encounter components (if applicable)
- Manage event setup, cleanup, and overall guest experience
- Ensure all materials, belongings, and event needs are addressed prior to guest departure
- Deliver a safe, engaging, and memorable experience for participants
Carousel Operations
- Operate andmonitorthe carouselin accordance withall safety procedures and training requirements
- Maintain cleanliness and operational readiness of the carousel area
- Perform routine cleaning (e.g., sweeping, wiping surfaces)
- Respond to guest inquiries related to carousel operations and Zoo attractions
- Support event activities associated with carousel use
General Responsibilities
- Comply withall Zoo policies, procedures, and safety standards
- Maintain a professional appearance andconduct at all times
- Support cross-departmental operations as needed
- Accurately record all hours worked in compliance with Connecticut General Statutes §31-13a
- Follow all timekeeping and payroll procedures
- Performadditionalduties as assigned
Qualifications and Requirements
Education & Certifications:
- High school diploma or equivalent preferred
- Must be at least 18 years of age
- Ability to obtain Carousel Operator Certification (if assigned)
Experience & Skills:
- Prior experience in customer service, hospitality, events, or attractions preferred
- Strong communicationand interpersonal skills; ability toengage withdiverse audiences
- Ability to manage high guest volumes whilemaintainingsafety and service standards
- Strong organizational and multitasking skills in a fast-paced environment
- Reliable, flexible, and adaptable to changing operational needs
- Ability to work independently and collaboratively
- Demonstrates professionalism, sound judgment, and attention to detail
Physical Demands
- Prolonged standing and walking across Zoo grounds, including uneven terrain
- Frequent bending, reaching, and lifting
- Ability to lift and carry up to 25–50 pounds
- Ability to work outdoors in all weather conditions (events held rain or shine)
- Ability to safelyoperateequipment andassistguests andoperateequipment
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment
- Primarily outdoor work environment with exposure to varying weather conditions
- Frequent interaction with large and diverse guest populations
- May require use of personal protective equipment (PPE) as appropriate
- Requires availability for evenings, weekends, holidays, andspecial events
Salary : $40 - $60