What are the responsibilities and job description for the Front Desk Associate position at Connecticut Trolley Museum?
Job Overview
We are seeking a dynamic and friendly Front Desk Associate to be the welcoming face of the trolley
Duties
- Process admission, gift shop and membership sales
- Read story during story-time trolley
- Answering visitor questions and phone calls
- Stock shelves
- Light cleaning
- Turn on/ off the exhibits as well as opening and closing the museum
- Preparing the end of the day reports
- Performing basic administrative functions
- Arming/ Disarming the security system
- Receptionist and clerical duties
- Other tasks as necessary to the organization
Skills
- Experience as a front desk attendant or equivalent position
- Strong computer skills
- Excellent organizational skills with the ability to multitask effectively in a fast-paced setting
- Knowledge of front desk procedures, phone etiquette, and multi-line phone systems essential for smooth communication flow
- Strong problem solving skills
- Must be able to stand for long periods of time
Expectations
- Be courteous to the public at all times
- Greet guests entering the museum
- Keep your supervisor informed of problems as they develop
- Show respect for others at all times
- Refrain from causal visits to employees while they're working, and refrain from casual visitors while you are working
- Accept and be responsive to feedback from your supervisors
- Inform visitors of activities going on, layout of the museum, and membership benefits
- Use good judgement in decision making regarding operating procedures
- Arrive at work at your scheduled time
- Refrain from writing or positing anything in the social media environment that could compromise CT Trolley Museum's reputation. This includes discriminatory remarks, harassment, threats of violence or similar content.
Join our team as a Front Desk Associate where your enthusiasm meets professionalism!
Work Location: In person