Lead Supervisor - Meter & Services

Job Title: Lead Supervisor – Meter & Services

Location: East Hartford, CT

Work type: Office (on-site)

The salary range for this position is dependent upon experience and location, ranging from $128,320 to $160,400.

Job Summary

Primary responsibility is to manage the CT Gas operations meter and services supervisors and employees to ensure the efficient and productive completion of assigned work/projects.

Supervise the Operations - Fitting or Meter Service group and coordinate day-to-day Field Service operations by ensuring the efficient assignment of resources. Mentor and actively assist in enhancing the skill development of other supervisors in assigned areas. Individuals must possess a thorough working knowledge of operating procedures and provide administrative and technical support to departmental meter and services staff, supervisors and technicians; resolve customer complaints; respond to gas emergency situations and /or facilitate Gas Operations response protocols to emergency situations. Provides both administrative and managerial supervision to Field Supervisors and bargaining unit employees. Responds to all natural gas emergency situations and partakes in on-call rotations as directed.

Responsibilities

• Supervises daily activities of Meter and Service Operations personnel.
• Responsible for the efficient distribution of work to field forces and the processing of gas emergency calls, service repair orders and all meter-related orders.
• Assumes duties and responsibilities of Manager in his/ her absence. Interaction with customers to solve problems/concerns and ensure customer satisfaction.
• Establish and update daily work order schedule for use by meter and services personnel to maintain satisfactory scheduling times for customers and Field Service Operations maintenance activities.
• Directly assist the Manager in identifying development areas and developing performance improvement initiatives for the company.
• Plans, schedules and directs new and replacement gas distribution work, preventative maintenance work, inspects and performs corrective maintenance on gas facilities.
• Acts as department Lead SME for all applications and interact with data owners and administrators, including SAP, Field Scheduling Tool, Electronic system of record, and Customer Locator.
• Support field activities/programs and acts as liaison with all other departments pertaining to functions/responsibilities within Meter Operations, Field Service and Customer Charged Service as required.
• Responsible for processing daily payroll records, maintaining overtime lists and maintaining resource planning tables and applications, reports and updating data and monitors various activities of customer service meter programs to ensure compliance.
• Ensure that employees understand their personal responsibility and accountability to adhere to standards of performance and department objectives in regards to safety and other work related activities.
• Provides input to and oversees the budget for the assigned work group(s).
• Strong quantitative skills with a proven ability to use/produce spreadsheets or other similar programs, strong written and verbal skills and a proven ability to use MS Office.
• Must be self-directed and have demonstrated initiative and assertiveness skills with strong labor relations skills and experience with grievances and a working understanding of the Collective Bargaining Agreement.
• Proven ability to multitask in a fast paced, mission critical environment.
• Responds to all natural gas emergency situations and partakes in on-call rotations as directed.
  
  

Education

Required Qualifications:

• Bachelor’s Degree with a minimum of 8 years’ relevant experience preferred.
• Associate’s with a minimum of 10 years’ relevant experience preferred.
• High School Diploma/GED required with 12 years’ relevant experience.
• Equivalent combination of education and experience may be considered.
  
  

Skills & Abilities

• Must have administrative, communication and decision-making abilities.
• Strong leadership/managerial skills required.
• Candidates must be available 24/7/365 to support gas emergency situations.
• Knowledge specific to gas operations and specific area they will manage.
• The candidate must have strong quantitative skills with a proven ability to use/produce spreadsheets or other similar programs, strong written and verbal skills and a proven ability to use MS Office.
• Must be self-directed and have demonstrated initiative and assertiveness skills with strong labor relations skills and experience with the grievance process and a working understanding of the Collective Bargaining Agreements.
• Proven ability to multi-task in a fast paced, mission critical environment.
• Must have a valid driver's license and will require DOT Operator Qualifications
  
  

Behavioral Competencies

• Develop self & others
• Empower to grow
• Collaborate and share
• Be a role model
• Focus to achieve results
• Be agile
  
  

Company

CONNECTICUT NATURAL GAS CORPORATION

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date

May-9-2026