What are the responsibilities and job description for the Help Desk Support Analyst position at Connected Right, LLC?
Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Help Desk Support Analyst to join our dynamic in-office team. This is a fantastic opportunity to kickstart your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.
We’ll Provide:
Collaborative Culture: Work with experienced professionals who value mentorship and teamwork
Career Growth: Opportunities to advance within a company that invests in your development
Meaningful Work: Help businesses stay secure, productive, and connected
Modern Tools: Use industry-standard platforms to deliver top-tier service
Competitive Salary: $45,000 - $55,000 depending on experience
What You’ll Do:
Provide first-level technical support via phone, email, and ticketing system
Troubleshoot hardware, software, and network issues
Deliver professional and friendly customer service
Escalate complex problems to senior technicians
Document solutions and maintain accurate service records
Assist with client onboarding and workstation setup
Monitor systems and alerts to proactively resolve issues
Skills You’ll Need:
Solid written and verbal communication skills
PC Hardware familiarity
Windows operating system familiarity
IP-based networking familiarity/understanding
Experience with any of the following a big plus: HaloPSA, NinjaRMM, ThreatLocker, Cisco Duo, Cove Backups, ConnectSecure, Copilot, ScalePad, ControlMap
Ready to Apply?
Quick apply with your resume OR
Get a head start on the application process through our online portal here:
https://www.ondemandassessment.com/o/JB-5TDFEO55Q/landing?u=1110981
Salary : $45,000 - $55,000