Technical Account Manager (TAM)

Technical Account ManagerLocation: San Francisco, CA  OverviewMy client is a rapidly growing, venture-backed technology company applying advanced AI to solve complex challenges in fraud prevention and Trust & Safety. Their platform empowers enterprise customers to reduce manual reviews and investigations, enabling teams to focus on strategic priorities. This is a unique opportunity to join a foundational Customer Success team and play a critical role in driving adoption, optimization, and long-term success for enterprise accounts. ResponsibilitiesPost-Integration Partnership Serve as the primary technical point of contact for enterprise customers following deployment. Develop a deep understanding of customer environments, data flows, and platform interactions.Technical Adoption and Optimization Guide customers through advanced platform usage, configurations, and best practices to ensure maximum value from the solution.Documentation and Enablement Create technical resources including knowledge base articles, best practice guides, and enablement materials to support customers and internal teams.Troubleshooting and Resolution Diagnose and resolve complex technical challenges in collaboration with engineering and product teams, delivering scalable solutions.Product Feedback Act as a feedback loop between customers and product development, advocating for features and improvements that enhance performance and scalability.Health Monitoring Implement and manage processes to proactively monitor customer deployments, identifying and addressing issues before they impact operations.Strategic Engagement Partner with Customer Success Managers on key accounts, providing technical expertise during strategic discussions and identifying opportunities for expansion. Requirements·        Minimum of 3 years of experience in a Technical Account Manager, Solutions Engineer, or highly technical Customer Success role within a B2B SaaS environment, with emphasis on enterprise clients·        Bachelor’s degree in Computer Science, Engineering, or related technical field strongly preferred·        Proven ability to understand complex system architectures and translate technical concepts into actionable solutions for both technical and non-technical stakeholders·        Demonstrated proficiency with SaaS use cases, APIs, data pipelines, and monitoring tools·        Strong preference for SQL proficiency; experience with AI/ML systems or policy configuration is a plus·        Exceptional problem-solving skills with a track record of resolving complex technical challenges in customer-facing roles·        Excellent communication and interpersonal skills, capable of building trust with customer engineering teams, product managers, and internal stakeholders·        Experience working in fast-paced startup environments with adaptability and self-motivation EligibilityOnly United States Citizens and Green Card holders will be considered for this role. Compensation and Benefits·        Competitive salary and equity-based compensation·        Platinum-level medical, dental, and vision insurance·        Unlimited PTO, sick leave, and parental leave·        Monthly wellness reimbursement·        Complimentary meals provided·        401(k) planSalary: $120,000 - $180,000

Salary : $120,000 - $180,000