What are the responsibilities and job description for the Key Account Manager - Precision Machinery position at Connect Force?
Confidential Key Account Manager – Precision Machinery
Location: Farmington Hills, MI
Pay: Competitive – Based on Experience
Company: Confidential – Global Leader in Advanced Machining and Automation Systems
About the Company
Join a global innovator in high-precision machining and automation technology , serving major automotive and industrial manufacturers worldwide. This company specializes in the design, engineering, and integration of custom machine tools, honing systems, and advanced production solutions . Their reputation is built on engineering excellence, customer partnership, and precision craftsmanship.
(This opportunity is managed confidentially by Connect Force Recruiting on behalf of the client.)
Position Summary
The Key Account Manager (KAM) serves as the primary liaison between the company and key strategic customers, ensuring long-term satisfaction, retention, and business growth. This role combines relationship management, strategic sales, and technical coordination , working closely with internal engineering and proposal teams to deliver value-driven solutions that meet complex manufacturing challenges.
The ideal candidate understands both the technical and business sides of industrial machinery — someone who can discuss automation systems confidently while maintaining strong commercial acumen and client trust.
Key Responsibilities
Serve as the main point of contact for assigned major OEM and Tier 1 manufacturing customers.
Develop and maintain a deep understanding of each client’s processes, pain points, and future capital plans .
Identify and pursue opportunities for new machinery, rebuilds, retrofits, and service contracts.
Collaborate with Proposal Engineers to prepare detailed technical quotations and commercial offers.
Negotiate terms, pricing, and delivery schedules while ensuring alignment with internal cost objectives.
Monitor ongoing projects to ensure customer expectations are met throughout the build and delivery cycle.
Provide customer feedback to engineering, production, and service teams to drive continuous improvement.
Maintain accurate forecasts, sales reports, and CRM data to support leadership decision-making.
Represent the company professionally at customer meetings, trade shows, and technical presentations.
Must-Have Qualifications
✅ 5 years of account management or technical sales experience in the machine tool, automation, or capital equipment industry
✅ Strong technical understanding of precision machinery, automation systems, or mechanical engineering concepts
✅ Proven ability to manage complex accounts and multi-phase projects
✅ Excellent communication, negotiation, and presentation skills
✅ Experience preparing and reviewing quotes, proposals, and contracts
✅ Willingness to travel domestically and internationally as needed (10–20%)
Preferred Qualifications
Bachelor’s degree in Engineering, Business, or related field
Experience supporting or selling to automotive OEMs or Tier 1 suppliers
Familiarity with CRM tools (Salesforce, HubSpot, etc.)
Ability to collaborate cross-functionally with engineering and service teams
Why This Role is Exciting
Be the strategic voice of the customer within a globally respected precision machinery company.
Represent cutting-edge machine technology trusted by top manufacturers worldwide.
Join a tight-knit team that values collaboration, quality, and long-term partnerships.
Enjoy a hybrid role balancing technical engagement, business strategy, and customer relationships.
How to Apply
This is a confidential opportunity managed by Connect Force Recruiting .
Qualified candidates will be contacted directly for an initial interview discussion.