What are the responsibilities and job description for the Car Rental Agent position at Connect Auto Rental North Little Rock,Arkansas?
As a Rental Agent, your priority is to provide exceptional customer service and support your team. You will learn about the customer’s rental needs, and work to upgrade them to a more premium vehicle and additional services that will enhance their experience. You will be responsible for cleaning returned vehicles in alignment with company quality standards. Each day will be challenging and exciting for the right person!
Key Tasks and Responsibilities
- Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs
- Provide excellent customer service in all customer contact situations
- Meet all sales and service standards
- Complete administrative tasks including daily lists to assist the branch
- Communicate via telephone and email in a friendly and helpful manner
- Assist branch with returning and turnaround of vehicles as needed
- Keep the rental fleet clean and well maintained in a timely manner
- Perform other job duties as assigned to meet the business needs
Your Qualities
- High school diploma or GED
- Minimum 1-year customer service or sales experience
- Must be at least 21 and have a valid driver's license with a clean driving record
- Experience meeting sales quotas or working in highly commissioned positions preferred
- Exceptional interpersonal and relationship building skills
- Ability to follow defined service and sales processes
- Strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Ability to communicate in other languages is a plus.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Bonus Pay Available
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Sales Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $13 - $15