Chargeback Specialist

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Job Duties and Responsibilities

• Analyze chargeback deductions
• Detailed written communication of chargeback resolution to credit card processor
• Obtain and analyze chargeback data timely and accurately
• Audit customer account in Financial Software in support of a final disposition
• Create and process credits, payments, and payment method changes
• Any other project as assigned in support of the Finance department

Skills and Qualifications

• HS diploma
• Accounting or billing knowledge would be ideal
• Excellent time management skills, with the ability to be productive and meet deadlines
• Strong written and verbal communication
• Following guidelines/instruction with strong attention to detail
• Ability to work in a fast-paced, technical, cross-functional environment
• Proficient in Microsoft Suite
• Excellent analytical, problem solving and organizational skills

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.