What are the responsibilities and job description for the Hearing Instrument Technician position at CONN HEARING?
We are a family-owned business dedicated to improving our patients' lives through better hearing. For over 60 years, we have proudly served our community with compassionate, personalized care. Our team values integrity, kindness, professionalism, and the treatment of every patient like family.
We are seeking a dependable, detail-oriented, and personable Hearing Aid Technician to join our team. This role is ideal for someone who enjoys helping people, working hands-on with technology, and building a broad skill set.
At Conn Hearing Aid Center, employees are valued as part of our extended family. We believe in creating a supportive workplace where team members can grow professionally while making a meaningful impact in the lives of our patients every day. If you are compassionate, motivated, and excited about helping others hear and connect better with the world around them, we would love to hear from you.
A hearing aid technician plays a key role in supporting patient care and ensuring that hearing devices function properly and comfortably. This position assists patients with hearing aid maintenance, cleaning, troubleshooting, fittings, and education, while supporting the office's daily operations.
The ideal candidate is a quick learner, technically capable, organized, and enjoys building meaningful relationships with patients (many of whom are seniors and longtime members of our community).
We will provide you with full training alongside our other technicians. You do not need to have any prior experience working with hearing aids. We just ask that you are teachable, empathetic, and able to use a computer efficiently.
- Assist patients with hearing aid use, maintenance, and troubleshooting
- Clean, inspect, and perform routine maintenance on hearing aids and accessories
- Educate patients and their family members/caregivers on proper device care and usage
- Provide follow-up support for hearing aid adjustments and concerns
- Maintain accurate patient records and documentation
- Troubleshoot hearing device performance issues
- Program hearing devices
- Conduct listening checks and basic diagnostic evaluations
- Manage repairs and coordinate manufacturer warranties or service requests
- Maintain inventory of hearing aid supplies, batteries, domes, and accessories
- Stay current on hearing aid technology and product updates
- Maintain the cleanliness and organization of clinical and office areas
- Support providers and team members with daily operational tasks
- Uphold HIPAA and patient confidentiality standards
- Open packages and put away supplies
- High school diploma or equivalent
- Strong communication and customer service skills
- Comfortable working with technology and small electronic devices
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Compassionate, patient-centered attitude
- Professional demeanor and reliability
- Experience in hearing healthcare, medical office, audiology, or customer service
- Familiarity with hearing aid software and programming
- Experience working with elderly patients
- Pay starting at $18/hour
- Paid time off and holidays