What are the responsibilities and job description for the Customer Service Representative position at ConMet?
The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution.
Essential Duties and Responsibilities:
- Enters orders and updates into our SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer.
- Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets, and performs updates in SAP system.
- Assists Accounts Receivable department regarding invoice discrepancies.
- Performs as the conduit for customer complaints in regards to shipments and products.
- Determines delivery implications and resolves problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight.
- Evaluates critical orders and inventory shortages and assigns priorities. Communicates needs to production, scheduling, and shipping.
Qualifications
Required:
- Associates degree or certificate
- Minimum two (2) years of customer service experience
- Very strong written and verbal communication skills
- Excellent Excel skills
- Excellent troubleshooting skills (Orders, change orders, customer issues, etc.)
Preferred:
- Manufacturing-related CSR experience
- Class 8/automotive and/or Plastics product experience
- SAP (or another ERP system such as Oracle or JD Edwards) experience
- Bilingual and able to read, write and speak Spanish proficiently
Who Is ConMet?
ConMet is a leading global manufacturer of wheel hub assemblies, interior and exterior plastics, and aluminum casting components for the commercial vehicle industry. With innovative products, such as PreSet Plus® SmartHub, and PreSet Plus® Electric Hub, ConMet is the undisputed leader in the development of lightweight, high performance products for the heavy-duty truck and trailer industry.
ConMet is headquartered in Vancouver, Washington, U.S.A., with 14 additional locations throughout North America and China. While ConMet is an ISO 9001, ISO 9002 and TS 16949 Certified Manufacturer, they are also recognized as a quality supplier, having earned more than thirty awards and recognitions for excellence.
For more information about our company, visit our web site at www.conmet.com. ConMet is a subsidiary of Chicago-based Amsted Industries (www.amsted.com), one of the world’s largest transportation component manufacturers, and one of America's largest 100% employee-owned (ESOP) companies.
Compensation & Benefits
- Excellent base salary and targeted annual bonus structure
- Comprehensive employee benefits package, including medical/dental/vision coverage, life and disability protection
- innovative vacation plan
- Participation (100% company paid) in the ConMet/Amsted Employee Stock Ownership Program (ESOP)
- Company 401k matching program
- Wellness reimbursement
ConMet is an Equal Opportunity Employer.