What are the responsibilities and job description for the Customer Retentation representative position at Conjoint Inc?
Title: Customer Retentation Representative
Location: Paseo de la Reforma 342 piso 20, 06600, Ciudad de Mexico
ESSENTIAL FUNCTIONS
- Duties include, but are not limited to:
- Promoting and/saving products and services
- Providing an excellent customer experience via phone
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills
- Ability to follow tactical call flows to optimize the customer experience.
MINIMUM REQUIREMENTS
- Outstanding Customer Service skills.
- Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
- Basic math skills, data entry skills, and sales aptitude
- Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
- Ability to multitask in a fast-paced environment
PREFERENCES
- Previous Customer Service experience in a high volume
- 2 years of Call Center experience or equivalent required
- 1 yr contact center and 1 yr retention experience are preferred
- High school diploma or the equivalent
- 18 Years of age or older
Note:
Training will be for 5 weeks. We cannot have people going on long vacation for the first 2 months. If you have someone going for vacation outside of the 5 week training window.
Training schedule will be shared before onboarding
Our operations schedule is from 8 am to 8 pm EST( M-F). we are looking at candidates who can work any 8 hour schedule within that 12 hour window. We are not looking for resources who are looking for a particular shift. Some OT Will be required now and then. At this time we are not supporting on weekends but that may come up in the future