After Sales Support Associate

Job Summary

CADCo is seeking a motivated, customer-focused After Sales Support Associate to join our team.

This position serves as a primary point of contact for our dealer network, providing assistance with parts inquiries, order entry, inventory availability, product information, and basic technical troubleshooting.

As part of our After Sales Support team, this individual will help dealers find the information, parts, and resources they need to efficiently serve their customers.

The ideal candidate is an organized, dependable individual with excellent communication skills, strong attention to detail, and a willingness to learn.

This is a dealer support position focused on customer service, problem-solving, and providing timely, accurate information.

Key Responsibilities

- Answer incoming dealer phone calls and emails regarding parts, product information, and

basic technical service questions.

- Accurately enter and process dealer parts orders.

- Assist dealers with parts identification, pricing, inventory availability, and order status.

- Research and respond to general parts inquiries using manufacturer catalogs, parts

diagrams, and internal resources.

- Provide basic troubleshooting assistance for outdoor power equipment using available

technical resources.

- Help dealers locate service manuals, technical bulletins, troubleshooting guides, and other manufacturer resources.

- Gather relevant information from dealers to better understand questions or equipment issues.

- Identify when additional technical assistance is needed and direct dealers to the appropriate team member or resource.

- Follow up on outstanding dealer inquiries to ensure questions and concerns are addressed in a timely manner.

- Work closely with the Parts Manager, Service Manager, and other team members to provide consistent dealer support.

- Develop and maintain a working knowledge of CADCo’s product lines, systems, and support resources.

- Maintain a professional, positive, and helpful attitude when interacting with dealers.

Qualifications

- Strong customer service and communication skills.

- Excellent organizational skills and attention to detail.

- Ability to manage multiple phone calls, inquiries, and responsibilities in a fast-paced environment.

- Comfortable using computers for order entry, inventory lookups, and researching information.

- Strong problem-solving skills and willingness to research unfamiliar questions.

- Ability to work independently and as part of a team.

- Dependable, professional, and eager to learn.

Preferred Qualifications

- Previous experience in customer service, parts support, or a related field.

- Familiarity with outdoor power equipment, small engines, or mechanical equipment.

- Basic mechanical aptitude or an interest in learning about equipment operation and

troubleshooting.

- Experience working with equipment dealers, distributors, or service departments.

- Experience with ERP or inventory systems, particularly SAP Business One.

Previous outdoor power equipment experience is preferred but not required. We are willing to train the right candidate.

What We’re Looking For

We’re looking for someone who enjoys helping people and takes pride in providing excellent customer service.

The right candidate will be patient, organized, detail-oriented, and comfortable communicating with dealers throughout the day. They should be willing to take ownership of questions, research solutions, and follow through to ensure dealers receive the support they need.

We don’t expect someone to know every part number or have the answer to every technical question. We value someone who is resourceful, willing to learn, and knows when to involve other team members.

Benefits

CADCo offers a comprehensive benefits package to eligible full-time employees, including:

- 401(k) retirement plan

- Paid Time Off (PTO)

- Paid holidays

- Parental leave

- Health insurance

- Dental insurance

- Vision insurance

About CADCo

CADCo is a family-run outdoor power equipment distributor based in Easton, Pennsylvania. We are committed to supporting our dealer network through reliable parts availability, knowledgeable technical assistance, and exceptional customer service.

Our After Sales Support team plays an important role in helping dealers keep equipment running and their customers satisfied.

If you enjoy helping customers, solving problems, and working in a team-oriented environment, we encourage you to apply.

Pay: $26.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $26 - $28