Property Management Assistant

JAbout the role

We are hiring a Property Management Assistant to be the day-to-day point of contact for our residents in the Blacksburg and Roanoke area. You will handle resident calls and concerns, collect and post rent, and keep our communities in compliance by tracking and posting violations. This position may be required to travel and work from our Roanoke Office on occasion.

This role is for a self-starter. You will spend much of your day working on your own, in the field and at the office, and we need someone who sees what needs doing and gets it done without waiting to be told.

Key responsibilities

Resident relations

• Answer and return resident calls, texts, and emails promptly and professionally
• Take in complaints and issues, log them, and follow each one through to resolution
• Route maintenance requests to the right vendor or team member and confirm the work is done
• Keep residents informed of community notices, policy changes, and scheduled work

Rent collection and posting

• Collect rent and other payments by check, money order, and online methods
• Post payments accurately and on time in the property management software
• Issue receipts and reconcile daily deposits
• Follow up on late and missed payments, send late notices, and escalate delinquencies to the Property Manager

Violations and compliance

• Walk the communities on a regular schedule to spot lease and rule violations (trash, parking, yard upkeep, unauthorized structures, pets, and similar)
• Document each violation with notes and photos
• Post and deliver violation notices to residents and track them until cured
• Maintain accurate violation records and report repeat or unresolved issues

General

• Keep resident files, logs, and records organized and current
• Help with move-ins, move-outs, and unit inspections as needed
• Perform other administrative and field duties as assigned
• There may be additional tasks and responsibilities. This list is by no means comprehensive.

Qualifications

Required

• High school diploma or GED preferred
• Proven self-starter who can manage their own day and work independently with little supervision
• Strong communication skills and a calm, professional manner with upset or difficult residents
• Comfortable handling cash and payments with accuracy and honesty
• Basic computer skills (email, spreadsheets, data entry)
• Valid driver's license, reliable transportation, and a clean driving record
• Ability to pass a background check

Preferred

• 1 year in property management, customer service, or a related field
• Experience with property management software (Rent Manager)
• Familiarity with the Blacksburg / Roanoke area

Physical requirements

• Stand and walk for up to 8 hours a day, including on uneven ground
• Lift and carry up to 50 pounds
• Bend, stoop, kneel, and climb stairs regularly
• Work outdoors in all weather conditions
• Drive between properties throughout the day

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Schedule, pay, and how to apply

• Schedule: Part-time, 8-hour shifts on scheduled days; occasional evenings or weekends for resident emergencies
• Pay: $18–25 per hour, depending on experience
• To apply: Send your resume and a short note on why you're a fit to dtaft@confluencemgt.com

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under federal or Virginia law.

Pay: $18.00 - $25.00 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person

Salary : $18 - $25