Organizational Improvement Program Manager

Salary Range

$39.33 - $61.57

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential
  
  

For more information on our Benefits & Perks, click here!

Summary

The Organizational Improvement Specialist will play a key role in advancing our healthcare system’s performance and operational excellence. This position is responsible for leading improvement events and serving as a change management professional, applying PROSCI tools and methodologies to ensure successful adoption and sustainability of improvement initiatives.

Position Reports To: VP of Organizational Improvement

Essential Functions

• Lead and facilitate Rapid Process Improvement Workshops (RPIWs), Kaizen events, and other structured improvement activities.
• Apply Lean, Six Sigma, and IDEA methodologies to assess current workflows and identify opportunities for improvement.
• Collaborate with cross-functional teams—including clinical, administrative, and operational staff—to co-design and implement sustainable solutions.
• Coach and equip sponsors, people managers, and project teams with PROSCI tools and training to support change adoption.
• Track and report improvement and change management metrics, including adoption rates, resistance levels, and ROI.
• Ensure compliance with healthcare regulations and standards throughout all improvement and change activities.
• Prepare and present detailed reports on initiative progress, outcomes, and recommendations to leadership.
• Serve as a change management practitioner using PROSCI’s ADKAR Model, PCT Model, and 3-Phase Process to guide the people side of change.
• Performs other duties as assigned.
  
  

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• Bachelors Degree in Healthcare Administration, Engineering, Organizational Development, Nursing or Related Field.
• Minimum 3 years experience in Healthcare improvement and/or change management.
• Experience leading improvement events and applying structured change methodologies.
• Strong analytical, facilitation, and interpersonal skills.
• Proficiency in project management and data analysis tools.
• Ability to obtain PROSCI Change Management Certification within first 120 days of employment.
  
  

Desired

• Certification in Lean, Six Sigma, or similar methodologies is a plus.
  
  

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position

• Walking - F
• Sitting/Standing - C
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - F
  
  

Working Conditions

• Primarily office work with travel to satellite clinic locations.
  
  

Job CLassification

• FLSA: Exempt
• Hourly/Salary: Salary
  
  

Physical Exposures For This Position

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - No
• Blood Borne Pathogens Exposure Potential - No
• Lighting - No
• Noise - No
• Ionizing/Non-Ionizing Radiation - No
• Infectious Diseases - No