Product Deployment Specialist - Deductions

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale.

Confido is trusted by 200 brands managing $20B in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more.

We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum.

The Role

The deductions and chargebacks space is notoriously manual, fragmented, and painful for CPG suppliers to manage. Confido is building the software to automate the disputes process from end to end.

This role will serve as the connection between our customers, our product, and the market. That means building the internal processes and documentation that keep the team aligned, staying close to customers to understand what they need and ensuring they're getting value from the product, and keeping a pulse on the market to inform where we're headed.

The role blends operational rigor with commercial curiosity, with a direct line into what gets built. You will report directly to the Product Lead for Disputes.

What you’ll do:

• Build and maintain internal processes, documentation, and playbooks that keep
  
  

the disputes team and the broader organization aligned and operating efficiently

• Engage with customers regularly to understand their workflows and needs, and
  
  

synthesize those conversations into clear product opportunities

• Support customers in understanding and getting value out of the product, serving
  
  

as a knowledgeable point of contact for questions and feedback

• Bridge the gap between what customers are experiencing, how our product
  
  

functions, and ensuring roadmap decisions are grounded in real-world context

• Conduct ongoing research into industry trends, alternative solutions, and market
  
  

gaps to help shape product strategy and positioning

• Collaborate closely with the Product Lead to scope features, pressure-test ideas,
  
  

and move initiatives from concept to execution

What we’re looking for:

• 3 years of experience in product, consulting, investment banking, investing or
  
  

domain-focused roles (e.g., deductions, accounts receivable, CPG finance)

• Analytical and structured thinking skills; able to break down complex processes
  
  

and articulate what automated solutioning should look like

• Strong communication skills with the ability to translate operational knowledge
  
  

into written documentation and requirements to a wider audience

• Exposure to and/or experience building financial workflows, process
  
  

improvements, or working alongside a product or technical team is a plus

• Deep curiosity about our customers and an excitement to become a subject
  
  

matter expert in CPG and retail

• Thrives in ambiguity with a bias toward execution; comfortable driving work
  
  

forward without a lot of hand-holding

• Willingness to work at our NYC Headquarters 5 days a week
  
  

🌴 Perks Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Nightly Team Dinners for those staying past 6:30pm
• Unlimited coffee and snacks featuring our brands
  
  

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Range: $120K - $160K