What are the responsibilities and job description for the Senior Manager Sales Operations position at Confidential?
Senior Manager, Sales & Operations:
Are you a true cradle-to-grave freight broker who thrives on owning the full lifecycle of your book of business? If you enjoy hunting for new customers, building lasting relationships, and executing freight from quote to delivery, this role is built for you.
We’re looking for an experienced freight brokerage professional who can confidently manage both the sales and operational sides of the business while continuing to grow revenue and customer relationships.
What You’ll Be Doing
- Prospecting and onboarding new customers through cold outreach and relationship-building
- Quoting freight, negotiating rates, and securing capacity
- Managing shipments from booking through delivery, including tracking and issue resolution
- Acting as the primary point of contact for customers and carriers
- Growing and maintaining your own book of business
- Leveraging TMS/CRM tools to manage accounts, lanes, and performance
- Collaborating with internal teams to ensure high service levels and customer retention
What We’re Looking For
- Direct freight brokerage experience required (cradle-to-grave)
- Proven ability to sell brokerage services and execute freight
- Strong understanding of market pricing, capacity, and carrier relationships
- Experience building and managing a customer book
- Confident communicator with strong negotiation skills
- Comfortable in a fast-paced, performance-driven environment
What You Get
- Competitive base salary
- Uncapped commission
- Full benefits package (medical, dental, vision)
- Strong operational and leadership support
- Clear path for growth and advancement
- The opportunity to make a real impact and own your success