What are the responsibilities and job description for the RESIDENT RELATIONS- The Boardwalk Apartments position at Confidential?
Job Summary
The Resident Relations Associate serves as a key representative of our community and an advocate for current and prospective residents. This role is instrumental in maintaining high occupancy levels, achieving financial goals, and ensuring a positive living experience through effective leasing, marketing, and customer service.
Key Responsibilities
- Handle all leasing functions for the community, including marketing, resident qualification, and leasing administration.
- Maximize occupancy and market rent by effectively qualifying prospects, verifying applications, and preparing lease documents.
- Provide exceptional customer service by responding to rental inquiries, scheduling tours, and assisting applicants throughout the leasing process.
- Maintain accurate and organized lease files, reports, and prospect records.
- Demonstrate community value and features to potential residents while maintaining communication regarding apartment availability.
- Monitor market trends and competitor properties to adjust leasing and marketing strategies as needed.
- Perform regular property inspections, including model and rent-ready apartments, ensuring a clean and inviting presentation.
- Maintain detailed phone logs, guest cards, and prospect waitlists, with consistent follow-up to convert leads.
- Prepare and submit timely reports to corporate, including weekly and Sunday reports, delinquency logs, market surveys, rent summaries, and lease renewals.
- Support team goals by reporting community appearance issues and contributing to a high-quality living environment.
- Achieve an average phone shop score of 80% or higher and maintain at least one net rental per week.
Qualifications
- Previous experience in property management, leasing, or customer service preferred.
- Strong communication, sales, and organizational skills.
- Professional demeanor with the ability to interact effectively with residents and prospects.
- Basic computer proficiency (Microsoft Office, Yardi, or similar systems preferred).
- High school diploma or equivalent required; some college coursework preferred.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16 - $18