What are the responsibilities and job description for the Quality Assurance & Administrative Assistant position at Confidential?
About the Position
This position combines hands-on quality assurance responsibilities throughout the bakery with administrative support for the Office Manager. The ideal candidate is comfortable working in both an office and a production environment, keeping accurate records, communicating with employees and managers, and following up on outstanding tasks.
Quality Assurance Responsibilities
- Perform routine checks of products, packaging, labeling, and production processes according to established procedures.
- Complete and maintain quality assurance checklists, inspection logs, and other required records.
- Monitor employee compliance with Good Manufacturing Practices (GMPs), including hygiene, uniforms, and food-handling practices.
- Conduct routine walkthroughs to identify and report food safety, cleanliness, and product quality concerns.
- Maintain employee training records, track upcoming and overdue trainings, and coordinate with managers to ensure employees complete all required training on time.
- Report concerns promptly to the appropriate manager and document follow-up actions.
- Assist with checking temperatures, product weights, appearance, and other established quality standards.
- Help organize documentation for inspections, audits, and internal reviews.
- Work with Production, Finishing, Sanitation, and other departments to support consistent quality and food safety practices.
Administrative Responsibilities
- Provide daily administrative support to the Office Manager.
- Assist with data entry, filing, scanning, copying, and maintaining organized records.
- Collect, review for completeness, and organize departmental paperwork.
- Help track missing forms, signatures, and other outstanding documentation.
- Assist with organizing timesheets, supply requests, and other office records.
- Assist with opening and processing orders, reviewing and approving credits within assigned authority, and coordinating with Accounts Payable regarding invoices, payments, and order status.
- Assist employees with routine questions and direct payroll, benefits, or personnel concerns to the Office Manager.
- Help maintain spreadsheets, tracking logs, and office supplies.
- Learn designated office procedures and provide backup coverage for routine tasks when the Office Manager is unavailable.
- Handle employee and company information confidentially.
Qualifications
- High school diploma or equivalent.
- Strong attention to detail, organization, and follow-through.
- Basic computer skills, including Microsoft Outlook, Word, and Excel.
- Ability to maintain accurate records and follow written procedures.
- Clear communication skills and the ability to work professionally with employees and managers.
- Ability to manage changing priorities and work independently after training.
- Good judgment when handling confidential information or reporting concerns.
- Previous experience in quality assurance, food production, administrative support, or a related role is preferred.
- Knowledge of food safety and GMP practices is a plus.
Work Environment
This position requires time in both the office and bakery production areas. Duties may include standing, walking throughout the facility, and working around production equipment in areas with varying temperatures and noise levels. Required protective equipment and food safety procedures must be followed.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $46,432 - $72,668