Patient Care Coordinator

Patient Care Coordinator – Experienced Medical Spa

Location: North Oklahoma City, OK
Job Type: Full-Time
Schedule: Monday–Friday, 8:30 AM–5:30 PM
Pay: $15.00–$17.00 per hour, based on experience

An established and growing medical spa in North Oklahoma City is seeking an experienced Patient Care Coordinator to join our team.

We are looking for someone who understands the medical aesthetics industry and knows how to create an exceptional patient experience from the moment a patient walks through the door until they leave.

A minimum of two years of experience working in a medical spa is required.

Responsibilities

As a Patient Care Coordinator, you will be an important part of both the patient experience and the daily operation of the practice. Responsibilities include:

• Greeting and checking in patients while creating a warm, professional, and welcoming experience
• Scheduling and managing appointments using practice-management software
• Answering incoming phone calls, texts, and patient inquiries
• Responding to patient inquiries and DMs through social media
• Checking patients in and out and collecting payments
• Maintaining accurate patient information, forms, consents, and records in accordance with HIPAA requirements
• Monitoring the daily schedule, patient flow, and wait times and proactively communicating with patients and providers
• Supporting providers before, during, and after appointments as needed
• Preparing and maintaining treatment rooms and ensuring rooms are clean, organized, and properly stocked
• Maintaining a polished and inviting reception and waiting area
• Assisting with inventory and maintaining office and promotional supplies
• Educating patients about available services, memberships, promotions, and skincare products
• Helping patients schedule future appointments and treatment plans
• Editing and organizing before-and-after photos
• Capturing appropriate photo and video content for Instagram and Facebook Stories
• Supporting marketing initiatives, promotions, events, and other practice activities
• Working closely with providers and other team members to ensure the practice operates efficiently
• Protecting patient confidentiality at all times
• Performing additional administrative and operational responsibilities as needed

Qualifications

• Minimum 2 years of medical spa experience required
• Previous experience in a patient coordinator, front desk, receptionist, or similar medical aesthetics position strongly preferred
• Experience with medical spa scheduling or practice-management software; Boulevard experience is a plus
• Strong knowledge of the medical aesthetics environment and patient experience
• Excellent verbal and written communication skills
• Professional, polished, friendly, and confident when interacting with patients
• Strong organizational skills and attention to detail
• Comfortable discussing treatments, promotions, memberships, and skincare products with patients
• Comfortable using social media and taking/editing before-and-after photos
• Able to multitask and remain organized in a busy, fast-paced environment
• Dependable, punctual, and able to work collaboratively with providers and other staff
• Understanding of HIPAA and the importance of patient confidentiality

What We're Looking For

We are looking for someone who goes beyond simply answering phones and checking patients in. The right person is proactive, personable, detail-oriented, and understands that every interaction contributes to the overall patient experience.

You should be comfortable anticipating what patients and providers need, keeping the schedule moving, helping patients feel welcome, and stepping in wherever needed to support the team.

This is an excellent opportunity for an experienced medical spa professional looking for a long-term position with an established and growing practice in North Oklahoma City.

Pay: $15.00–$17.00 per hour, based on experience
Schedule: Monday–Friday, 8:30 AM–5:30 PM
Experience Required: 2 years working in a medical spa

Pay: $15.00 - $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Application Question(s):

• Do you have at least 2 years of professional experience working specifically in a medical spa?

• Are you available to work Monday through Friday from 8:30 AM to 5:30 PM?
• Which medical spa scheduling, EMR, or practice-management systems have you used?
• Briefly describe your previous medical spa position and your primary responsibilities.

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $15 - $17