What are the responsibilities and job description for the Onsite Training & Revenue Cycle Specialist – athena experience position at Confidential?
Location: Bergen, Hudson, Passaic & Essex Counties, NJ (Travel Required)
We are seeking a Training & Revenue Cycle Specialist with hands-on athenaOne experience to support physician practices across Northern New Jersey. This role is responsible for providing onsite and virtual training, supporting front-end revenue cycle workflows, and helping practice teams successfully adopt revenue cycle processes and technology.
The ideal candidate has experience working in a physician practice or medical billing environment and enjoys educating staff, improving workflows, and partnering with providers and practice leadership.
Responsibilities
- Deliver onsite and virtual training for physician practice staff using athenaOne.
- Support new practice implementations, onboarding, and workflow adoption.
- Train staff on front office operations, including patient registration, eligibility verification, referrals, scheduling, check-in/check-out, and point-of-service collections.
- Educate teams on revenue cycle functions including charge entry, claim edits, payment posting, credit balances, and refund processes.
- Identify workflow improvement opportunities and provide ongoing coaching to support operational consistency.
- Assist with troubleshooting system and workflow issues while partnering with practice leadership.
- Maintain accurate documentation and ensure compliance with HIPAA and organizational policies.
- Collaborate with providers, managers, and operational teams to support process improvements and successful practice operations.
- Perform additional duties as assigned.
Qualifications
- Minimum of 2 years of experience in medical billing, physician practice operations, or revenue cycle management.
- Hands-on experience using athenaOne is required.
- Working knowledge of patient registration, insurance verification, referrals, charge entry, claim edits, payment posting, denials, ERA/EOB posting, secondary billing, refunds, and credit balances.
- Previous experience training or mentoring staff is highly preferred.
- Excellent communication, organizational, and problem-solving skills.
- Comfortable working independently while supporting multiple practice locations.
- Proficiency with Microsoft Office applications; experience with Epic, Teams, or similar healthcare applications is a plus.
Travel Requirements
- Frequent travel throughout Bergen, Hudson, Passaic, and Essex Counties, NJ.
- Reliable transportation is required.
Work Environment
- Combination of onsite physician practice support and administrative responsibilities.
- Extended periods of computer use.
- Ability to travel between multiple practice locations.
- Ability to occasionally lift up to 30 pounds.
- Must be able to maintain confidentiality while handling protected health information.