Manager, Global Learning & Enablement

Manager, Global Learning & Enablement

Key Responsibilities

• Independently lead high-quality global training delivery, including instructor-led sessions, virtual learning, workshops, office hours, train-the-trainer sessions and launch support for audiences across regions and levels of experience.
• Translate the global training strategy and core curriculum into practical global and regional delivery plans aligned to audience needs, operational workflows, platform releases and readiness priorities.
• Adapt global content for regional and market relevance through appropriate examples, terminology, workflows and delivery approaches while preserving required global outcomes, controls and governance.
• Act as a trusted Learning & Development partner to global and regional leadership, Media Operations, Product, Technology and other stakeholders supporting adoption of proprietary media technology.
• Support the Vice President / Senior Director, Global Training & Enablement with planning, stakeholder engagement, readiness assessment, risk identification and execution of the global roadmap.
• Manage, coach and mentor the Bangalore-based Learning & Enablement Operations Specialist, setting clear priorities, reviewing output and supporting professional development.
• Coordinate with the Bangalore-based specialist on LMS administration, learner communications, scheduling, reporting, content maintenance and training logistics.
• Lead train-the-trainer sessions and develop facilitators, champions and subject-matter experts who can deliver and reinforce learning consistently across markets.
• Contribute to the creation and maintenance of role-based curricula, facilitator guides, job aids, assessments, certification pathways and reinforcement materials.
• Monitor participation, completion, learner feedback, readiness and adoption indicators; analyze results and recommend improvements or remediation actions.
• Maintain disciplined governance for content approval, version control, release alignment, learner records and required training documentation.
• Identify market capability gaps, recurring learner questions and barriers to adoption, escalating material risks and coordinating practical responses.
• Use approved AI and learning technologies responsibly to improve content development, delivery, learner support and insight, with appropriate quality assurance and human review.
• Collaborate across regions to share effective practices, balance global delivery coverage and maintain a consistent learner experience across markets and time zones.

Required Qualifications

• 6 years of experience in learning and development, enablement, instructional design, technology training, change management or a related field.
• Demonstrated experience independently preparing for and leading instructor-led, virtual and blended training for enterprise technology, digital platforms or technology-enabled operational change.
• Experience managing, coaching or mentoring employees, contractors or distributed delivery resources.
• Advanced facilitation and presentation skills, with the confidence and judgement to lead high-visibility sessions, engage varied audiences, manage challenging questions in real time and adjust delivery based on learner needs.
• Experience adapting and delivering global curricula across countries or regions without weakening required standards or learning outcomes.
• Ability to translate complex product functionality and operational workflows into clear, practical business language.
• Strong planning, organization, documentation and stakeholder-management skills.
• Experience working with learning management systems, virtual learning tools and digital content or collaboration platforms.
• Ability to manage multiple priorities, provide clear direction and maintain delivery quality in a fast-moving, matrixed environment.
• Excellent written and verbal English communication skills.
• Willingness and ability to travel regionally and internationally to support global training delivery and launch needs.

Preferred Qualifications

• Experience in media, advertising, adtech, martech, SaaS or agency operations.
• Experience supporting a global technology rollout, operating-model change or enterprise adoption program.
• Experience with Adobe Learning Manager or comparable LMS and e-learning authoring tools.
• Knowledge of adult learning, behavior-change methods, assessment design, certification and digital adoption practices.
• Experience coordinating localization, learning reporting, readiness tracking or champion networks.
• Practical experience using generative AI or automation to support learning content and operations within approved governance standards.

What Success Looks Like

• Teams across regions receive credible, practical and consistently delivered training aligned to their roles, workflows and readiness needs.
• The global curriculum is delivered confidently across markets, with appropriate regional relevance and consistent standards, controls and outcomes.
• The Vice President / Senior Director has clear visibility into market readiness, learner feedback, adoption risks and remediation needs.
• The Bangalore-based specialist receives clear priorities, effective coaching and timely feedback, and consistently delivers accurate operational support.
• Facilitators and market champions are equipped to reinforce learning and support sustained adoption.
• Training materials, learning records, reporting and content versions are current, accurate and well governed.
• New platform releases and process changes are reflected in market enablement before impacted users need to apply them.