IT and Software Support Technician

IT & Software Support Technician (Mid-Level)

Location: Ottumwa, Iowa | Full-Time

About the Opportunity

• Be a key technology resource supporting offices, branches, and field personnel.
• Combine hands-on troubleshooting with proactive IT maintenance, security awareness, and continuous improvement.
• Help prevent recurring technology issues, improve processes, and keep employees productive across the organization.

What You'll Do

• Provide IT Support: Deliver Tier 1/2 help desk and technical support by phone, email, ticketing system, remote session, and onsite assistance.
• Manage Microsoft 365: Support Outlook/Exchange Online, Teams, SharePoint, OneDrive, user accounts, licenses, groups, permissions, and multifactor authentication (MFA).
• Administer User Access: Manage onboarding and offboarding through Active Directory and support identity and access management.
• Monitor Systems Proactively: Audit Active Directory, Microsoft 365, the Point of Sale system, and other platforms to identify anomalies, idle devices, and potential issues before they cause disruptions.
• Support Cloud Services: Assist with Azure-hosted resources, including virtual machines, storage, and identity and access, under guidance.
• Improve Microsoft Teams: Identify ways to establish consistent configurations and enterprise standards that support broader, well-governed use of Teams.
• Troubleshoot & Improve: Identify recurring technical problems and recommend or implement lasting solutions.
• Maintain Security: Reinforce security practices involving least-privilege access, device encryption, and phishing awareness.
• Set Up & Maintain Equipment: Configure and support desktops, laptops, printers, mobile devices, and other peripherals for office and store personnel.
• Coordinate Technology Updates: Plan and execute device refreshes, software updates, and rollouts while minimizing disruption.
• Streamline Processes: Identify opportunities for automation and process improvement, including PowerShell scripts and workflows where useful.

Required Qualifications

• 3 years of experience in IT support, help desk, or desktop support.
• Working knowledge of Windows 10/11, Microsoft 365 administration, Active Directory/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting, communication, and customer service skills.

Preferred Qualifications

• Experience with Microsoft Azure administration or fundamentals.
• Experience with PowerShell scripting.
• Familiarity with Fortinet/FortiGate firewalls and VPN support using FortiClient.
• Experience with SentinelOne or a similar endpoint detection and response (EDR) platform.
• Certifications such as CompTIA A , Network , or Security .

Why Consider This Role?
This position offers a blend of hands-on technical support, Microsoft 365 administration, cloud exposure, security practices, and proactive problem-solving. It's an opportunity for an experienced IT support professional to take initiative, help improve technology operations, and make a practical difference in employees' day-to-day work.

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• IT support, help desk, or desktop support: 3 years (Required)
• Strong troubleshooting and customer service skills: 3 years (Required)
• Microsoft Azure (administration or fundamentals).: 1 year (Preferred)
• PowerShell scripting: 1 year (Preferred)
• Windows 10/11: 1 year (Required)
• Microsoft 365 administration: 1 year (Required)
• Active Directory/Entra ID, and basic networking (VPN, etc.): 2 years (Required)
• Fortinet/FortiGate firewalls and VPN (FortiClient) : 1 year (Preferred)

License/Certification:

• CompTIA Network (Preferred)
• CompTIA Security (Preferred)
• CompTIA A (Preferred)

Ability to Commute:

• Ottumwa, IA 52501 (Required)

Work Location: In person

Salary : $45,220 - $66,918