What are the responsibilities and job description for the Emergency Response Specialist position at Confidential?
ABOUT THE ROLE
Emergency Response Specialist, 24/7 Roadside Assistance Center
A large auto manufacturer is building a 24/7 emergency roadside assistance
team. As an Emergency Response Specialist, you take charge of collisions,
motorway breakdowns and security incidents from the first alert to resolution.
You work live with drivers and passengers, police, fire and ambulance crews, and
recovery teams, using real-time vehicle data and camera feeds.
WHAT YOU WILL DO
- Own serious events end to end: collisions, injuries, motorway breakdowns and security incidents
- Monitor and act on emergency alerts from connected vehicles in a live operations console; log and escalate every event
- Speak directly with vehicle occupants and first responders; call emergency or non-emergency services and dispatch roadside assistance
- Coordinate rescues, towing and vehicle recovery; file police reports by phone or online, plus work orders
- Support follow-up and investigations after each event
- Complete accurate incident records and support root cause and corrective action reviews
WHAT YOU BRING
- Strong fits: 911 dispatchers, air traffic controllers, aviation dispatchers and former law enforcement officers
- Situational awareness within seconds across many inputs: a caller or police officer on the line, live video, maps and vehicle data
- Sound judgment: assesses the scene and chooses the right approach using every tool and procedure, not just a script
- Very high emotional intelligence and empathy while working under extreme pressure in serious, sometimes traumatic events
- Command presence, strict protocol discipline and zero-defect adherence to safety and regulatory procedures.
MINIMUM REQUIREMENTS
- Live in commuting distance to the Las Vegas, NV office
- 1 year of live experience in emergency dispatch, air traffic control, aviation dispatch, law enforcement or incident command
- Fluent English plus the official language of the country
- Able to work rotating 24/7 shifts, including nights, weekends and public holidays
- Comfortable with multi-screen systems and fast data interpretation
- Able to pass an enhanced background check before start.
We are an Equal Opportunity Employer