Customer Service Representative - Transportation

Job description:

The Customer Service Representative is a full-time, on-site role based in Gainesville, GA. This position is responsible for managing inbound and outbound customer communications, responding to inquiries about shipments, and providing timely updates on load status and delivery timelines. Day-to-day tasks include entering and maintaining order information in company systems, resolving service issues, coordinating with dispatch and operations teams, and ensuring that customer commitments are met. The role also involves monitoring shipment progress, proactively addressing delays or changes, and maintaining accurate documentation. The Customer Service Representative will support continuous improvement efforts by identifying recurring customer concerns and sharing feedback with internal stakeholders.

Duties and Responsibilities:

• Help manage current customer accounts
• Handle a high volume of inbound and outbound phone calls
• Maintain relationships with carriers and customers
• Provide exceptional customer service to customers and carriers
• Solve customer and carrier problems and assist in resolving issues
• Provide shipment quotes for customers and set up shipments as required
• Demonstrate excellent multitasking skills across work responsibilities and computer software programs
• Act as a professional representative and role model for other employees

Job Requirements:

• 2 years of CSR experience
• 1 years of Transportation/Logistics experience
• High-quality written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accuracy with the ability to produce quality work
• Dependability
• Strong problem-solving skills
• Ability to work well in teams and remain open to others’ viewpoints
• Respect for cultural differences
• Sound decision-making skills
• Ability to apply common-sense understanding to carry out instructions in written, oral, or diagram form

Reasoning Ability:

• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving multiple concrete variables in standardized situations

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations

Shift:

Friday - Monday 0800 - 2000

Job Type: Full-time

Benefits:

• Health insurance
• Parental leave

Experience:

• Customer Service Rep: 2 years (Required)
• Logistics: 1 year (Preferred)
• Work Location: In person