What are the responsibilities and job description for the CSR - Customer Service Representative position at Confidential?
Actively seeking a customer service specialist. This customer focused and self-motivated problem solver plays a key role with supporting our customers. The Customer Service Representative's role is to provide quality, professional customer service that consistently meets and exceeds our standard of excellence and customer expectations. The ideal candidate must be motivated, driven and loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Position open is based in New Orleans, LA area.
Responsibilities
- Communicate with customers in person, via phone, email and chat
- Responds in a prompt, courteous and effective manner
- Provide knowledgeable answers to questions about product, pricing and availability
- Expedite emergency orders
- Work with internal departments to meet customer's needs
- Teach and implement best practices at the hospital level
- Data entry in various platforms
Qualifications
- Healthcare background is a plus
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Skills
- Time management
- Proficient in Microsoft Office 365, Outlook, Excel, Word
- Active listening
- Database / Query software
There is travel involved with this position.
Work Remotely
- Yes
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: On the road
Salary : $55,000