What are the responsibilities and job description for the Client Program Manager, Logistics position at Confidential?
Role Overview
Primary point of contact for client program strategy and operations. Responsible for service excellence, continuous improvement, and delivering value against contractual commitments across onboarding, process development, procurement strategy, and systems integration.
Key Responsibilities
- Own client relationships and conduct monthly, quarterly, and annual business reviews
- Lead end-to-end implementation projects from discovery through steady state
- Identify and drive cost savings, efficiency initiatives, and new service opportunities
- Manage project plans, timelines, scope, and cross-functional coordination
- Monitor client profitability and flag risks to internal stakeholders
- Develop future state work processes and deliver client training
Qualifications
- Bachelor's degree required; Supply Chain Management a plus
- 5 years of logistics experience required
- Project management experience preferred
- Strong communication, client-facing, and presentation skills
- Proficient in Microsoft Project, Excel, PowerPoint, Word, Outlook, Visio
- Ability to travel