What are the responsibilities and job description for the Chief Operating Officer position at Confidential?
Chief Operating Officer (COO) / Integrator
Digital Marketing Agency – Growth, Operations & Scale Leadership
Position Overview
We are looking for a true agency operator. This role is responsible for building, scaling, and running the operational engine of a high-growth digital marketing agency. The COO will own execution, accountability, operational infrastructure, delivery systems, client experience, organizational structure, and scalable growth across the business.
Location Requirement
This is an in-office leadership role based in Nashville, TN
Core Responsibility
This individual owns:
- Day-to-day operations
- Leadership accountability
- Client delivery infrastructure
- Organizational structure
- Team performance
- Operational systems
- Revenue operations
- Process optimization
- KPI management
- Scalability
- Margin improvement
- Execution discipline
- Cross-functional alignment
Key Responsibilities
1. Agency Operational Leadership
2. Client Delivery & Fulfillment Oversight
3. Revenue Operations & Scalability
4. Leadership & Accountability
5. Systems, Reporting & Infrastructure
Required Experience
MUST HAVE:
- Direct digital marketing agency operational leadership experience
- Experience scaling and operating an agency environment
- Experience managing agency delivery teams
- Experience with:
- Paid media operations
- SEO operations
- Creative workflows
- Client services
- Account management
- Retainer-based business models
- Revenue forecasting
- Agency staffing and utilization models
- Margin management
- Operational systems and workflows
Candidates without agency operating experience will not be considered regardless of general executive background.
Ideal Candidate Profile
We are looking for someone who:
- Is operationally elite
- Understands agency economics deeply
- Has scaled teams and systems before
- Is execution-oriented, not just strategic
- Creates structure naturally
- Can build operational discipline
- Understands accountability at a leadership level
- Is commercially intelligent
- Can professionally challenge leadership when necessary
- Operates with urgency and ownership
- Can create order from chaos
- Knows how to scale agencies without destroying culture or quality
Preferred Background
- 7–15 years in agency operations leadership
- Experience scaling agencies from growth-stage to mature operations
- Experience leading 20–100 person teams
- Strong financial and operational acumen
- Experience building operational infrastructure from scratch or during scale phases
Leadership Expectations
The COO is expected to:
- Build operational discipline
- Eliminate chaos and noise
- Drive execution relentlessly
- Enforce standards consistently
- Protect operational quality
- Scale infrastructure proactively
- Create organizational clarity
- Ensure the business operates professionally at every level
Salary : $120,000 - $150,000