Chief Nursing Officer

Chief Nursing Officer (CNO)

Position Overview (On-Site – No Remote)

Required: Active Licensed Risk Manager (LRM) certification in good standing.

The Chief Nursing Officer (CNO) is responsible for providing executive-level leadership, direction, and oversight of all clinical risk management, patient safety, quality assurance, and nursing-related operations across the organization. This role ensures the delivery of high-quality, compliant, and safe patient care while aligning clinical practices with organizational goals, regulatory standards, and best practices.

The CNO serves as a key member of the leadership team, collaborating with executives, providers, and operational leaders to proactively identify risks, improve clinical outcomes, and promote a culture of safety and accountability.

Essential Duties & ResponsibilitiesRisk Management & Clinical Oversight

• Oversee all organizational risk management functions, including event reporting, investigation, and resolution
• Serve as the Administrator for RL Solutions and oversee the full event reporting lifecycle
• Review, investigate, and trend incident data to identify patterns and areas of clinical risk
• Develop and implement strategies to mitigate risk and improve patient safety outcomes
• Conduct annual evaluations of the Risk Management Plan and establish strategic improvement goals
• Present quarterly risk and quality reports to the CEO and Governing Board

Patient Safety & Complaint Resolution

• Oversee patient complaint processes, including “You Matter” calls and emails, ensuring timely resolution
• Ensure appropriate response and service recovery strategies are implemented
• Review and approve written responses to health plans and external entities
• Monitor trends in patient feedback and implement process improvements
• Support leadership and staff through rounding and guidance when risk events are identified

Regulatory Compliance & Quality Assurance

• Ensure organizational compliance with all state, federal, and regulatory requirements
• Oversee medical record reviews related to Notices of Intent and potential risk cases
• Maintain oversight of risk-related documentation and reporting
• Collaborate with Compliance, Billing, Coding, and Providers to ensure accurate and timely documentation
• Lead policy and procedure development related to clinical quality, risk, and patient safety

Education & Clinical Development

• Oversee and support the development of risk management and patient safety education programs
• Partner with leadership to ensure clinical competencies and training align with best practices
• Promote a culture of continuous learning, accountability, and quality improvement

Emergency Preparedness

• Serve as a key leader in emergency preparedness initiatives
• Act as liaison with external emergency management agencies (e.g., Hernando ESF-8)
• Provide leadership during emergency events and coordinate clinical readiness across sites

Clinical Leadership & Operational Support

• Provide executive-level clinical guidance to physicians, leadership, and clinical staff
• Collaborate with operations and departmental leaders to address clinical and risk-related concerns
• Support compliance audits and implementation of corrective action plans
• Work with external partners (e.g., BluOne) on risk tools, systems, and education initiatives

QualificationsEducation & Certifications

• Active Registered Nurse (RN) license required
• Strong clinical background with experience in risk management, quality assurance, and leadership roles

Experience

• Minimum of 5 years of progressive leadership experience in healthcare, risk management, patient safety, or quality assurance
• Experience with RL Solutions or similar risk/event reporting systems preferred
• Demonstrated experience in clinical operations and regulatory compliance

Skills

• Strong leadership and decision-making abilities
• Excellent communication, investigation, and documentation skills
• Ability to analyze data, identify trends, and drive organizational improvements
• Strong organizational and strategic planning skills
• Proficiency in Microsoft Office and EMR systems

Work Environment & Requirements

• Occasional travel to local offices for rounding, audits, and investigations
• Ability to sit, work on a computer, and manage administrative tasks for extended periods
• Occasional lifting of up to 10–25 lbs

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medicare stars: 1 year (Preferred)
• HEDIS: 3 years (Required)
• Patient assessment: 1 year (Required)
• COMPLIANCE AUDIT: 1 year (Required)

License/Certification:

• RN License (Required)
• APRN (Preferred)

Work Location: In person

Salary : $80,000 - $100,000