Accreditation Operations Coordinator

The National Commission on Correctional Health Care (NCCHC) is seeking a highly motivated and organized professional to join our team in a full-time role supporting the Accreditation Department and its day-to-day operations. The successful candidate will be a collaborative team member with strong organizational, communication, and problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

This position follows a hybrid work schedule, with three days per week in the NCCHC office and two days working remotely. Due to the in-office requirement, candidates located within the city of Chicago are preferred.

General Responsibilities:

As an Accreditation Operations Coordinator, you will play a key role in supporting the day-to-day operations of the Accreditation Department. This position coordinates a broad range of administrative and operational activities that help ensure accreditation processes run efficiently and effectively.

Key responsibilities include supporting pre-survey logistics and coordination, providing administrative support to the department, coordinating meetings and calendars with internal and external stakeholders, maintaining accurate information in Salesforce, and coordinating logistics for webinars and other department activities.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while providing excellent customer service. Strong written and verbal communication skills, sound judgment, initiative, and a collaborative approach are essential for success in this role.

Reporting Relationship: Directly reports to the Pre-Survey Manager

Primary Duties and Responsibilities:

· Serve as the primary administrative support for the department

· Coordinate pre-survey logistics for accredited facilities

· Schedule meetings using ZOOM with internal and external customers

· Co-leads annual facility update process known as the AMR process

· Coordinate webinars, meetings, and department events using ZOOM

· Maintain accreditation applications and databases such as Salesforce, Asana, FAQ database and Box.com

· Complete data entry in various databases to ensure data is up to date and accurate

· Coordinate submission of facility documents into Box.com prior to the survey.

· Provides technical assistance to facilities for NCCHC’s Salesforce portal and Box.com

· Provide administrative support for committee meetings

· Reviews and approves surveyor expense reports.

· Monitors, triages and manages the accreditation email box

· Creates monthly completed survey report for review by manager

· Respond to phone, email and online emails timely

· Attend NCCHC National Conferences as requested

Minimum Qualifications

· Associates Degree or equivalent experience, Bachelor’s Degree a plus

· 3-5 years of administrative experience or combination of education and experience

· Project Management experience with competing projects a plus

· Experience in the corrections environment a plus

· A background in health, public health, and/or accreditation bodies a plus

Knowledge, Skills, Abilities:

· Excellent communicator with polished interpersonal skills

· Time management and organizational skills to prioritize work

· Consistent attention to detail with demonstrated quality output

· Ability to tactfully and professionally work with others

· Ability to read and understand materials concerning health care in criminal justice and law enforcement agencies

· Demonstrated proficiency in Word, Excel, Outlook required

· Experience with Salesforce, BOX.com and Asana a plus

· Ability to keep focused in a busy environment

· Works well within a team environment

· Travel is limited but may be requested

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 403(b)
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Prescription drug insurance
• Vision insurance

Work Location: Hybrid remote in Chicago, IL 60614

Salary : $55,000 - $65,000