What are the responsibilities and job description for the Window & Door Service Technician position at Confidential Recruiting Partners?
Our client is seeking a Window & Door Service Technician to provide onsite service, troubleshooting, and repairs for residential customers. This position is ideal for someone with hands-on experience working with windows, doors, and related building materials who enjoys solving problems and delivering excellent customer service.
The successful candidate will travel to customer locations, diagnose issues, perform repairs, and serve as a trusted representative of the company in homeowners' residences.
Onsite | No Visa Sponsorship | No Relocation Assistance
Work Schedule: Monday through Friday
Responsibilities:
- Maintain company vehicle inventory, tools, and materials.
- Collect payment for completed service work when required.
- Communicate service updates and findings with internal teams.
- Coordinate replacement parts and document service activities.
- Deliver exceptional customer service and maintain positive customer relationships.
- Follow company safety procedures and maintain a clean, organized work environment.
- Complete repairs, adjustments, and component replacements using hand and power tools.
- Perform residential service calls to inspect, diagnose, and repair windows, doors, and related building products.
- Troubleshoot issues and determine whether problems are related to product defects, installation concerns, or other factors.
- Communicate clearly and professionally with homeowners regarding findings, repair recommendations, and service solutions.
Qualifications (Must-Haves)
- All educational levels will be considered.
- Comfortable using hand and power tools.
- Valid driver's license with a clean driving record.
- Working knowledge of residential windows and doors.
- Strong problem-solving and customer service skills.
- Ability to lift and move materials weighing up to 100 pounds.
- Ability to work independently and manage a daily service schedule.
- Comfortable working indoors and outdoors in varying weather conditions.
- Ability to stand, walk, bend, kneel, climb, and work in various positions throughout the day.
- 2 years of experience performing repairs, adjustments, troubleshooting, or installations related to windows, doors, or similar building products.
Preferred Skills:
- Window and door installation experience.
- Experience performing in-home service work.
- Experience interacting directly with homeowners and customers.
- Knowledge of common residential building products and hardware systems.
- Experience with residential construction, remodeling, finish carpentry, or building materials service.
Work Environment:
- All travel occurs during normal working hours.
- Daily travel to customer homes throughout the local service region.
Benefits & Perks:
- Paid Time Off
- Paid Holidays
- Paid Life Insurance
- Medical, Dental, and Vision
- 401(k) with Company Match
- Tuition Reimbursement Program
- Flexible Spending Account (FSA)
- Paid Short-Term Disability Insurance
- Employee Assistance Program (EAP)
- Company vehicle provided for service calls during working hours
Salary : $28 - $33