Resident Engagement Manager

JOB OVERVIEW:

The Resident Engagement Manager is responsible for creating a vibrant, engaging, and welcoming lifestyle experience for residents of a luxury 55 active adult rental community. This role serves as the heart of the community by planning, coordinating, and hosting a variety of social, recreational, educational, wellness, and cultural events that foster meaningful resident connections and enhance overall quality of life.

The ideal candidate is energetic, personable, creative, and passionate about building community. This individual will engage residents daily, develop innovative programming, cultivate relationships with local businesses and vendors, and ensure an exceptional resident experience that reflects the luxury standards of the community.

Key Responsibilities

Resident Programming & Event Management

• Develop and execute a comprehensive calendar of activities, events, and experiences tailored to the interests and lifestyles of active adults aged 55 .
• Plan and host a variety of resident events, including:
• Happy hours and cocktail receptions
• Holiday celebrations
• Live entertainment and concerts
• Fitness and wellness programs
• Educational seminars and workshops
• Arts and crafts classes
• Game nights, trivia, and tournaments
• Excursions and local outings
• Resident appreciation events
• Manage all event logistics including budgeting, vendor coordination, setup, execution, and follow-up.
• Create unique signature events that contribute to resident satisfaction and community culture.

Resident Engagement & Relationship Building

• Build strong relationships with residents and maintain a visible presence throughout the community.
• Welcome new residents and facilitate orientation programs to promote social integration.
• Encourage participation and identify opportunities to engage residents with diverse interests and backgrounds.
• Gather resident feedback and continuously enhance programming based on community preferences.
• Foster an inclusive, positive, and hospitality-driven environment.

Community Partnerships & Vendor Management

• Develop partnerships with local businesses, organizations, entertainers, and service providers.
• Negotiate contracts and coordinate vendors for community events and programs.
• Seek opportunities for sponsorships, resident discounts, and value-added services.

Marketing & Communication

• Promote community events through newsletters, digital displays, social media, resident portals, emails, and printed materials.
• Create engaging communications highlighting upcoming activities and community achievements.
• Capture photos and content from events to support resident communications and marketing efforts.

Budget Administration

• Assist in developing and managing the annual activities and events budget.
• Monitor expenses and ensure programs are delivered cost-effectively while maintaining luxury standards.
• Track event attendance and measure resident engagement success.

Resident Experience Excellence

• Serve as a community ambassador and lifestyle champion.
• Support resident retention by delivering exceptional experiences and fostering a strong sense of belonging.
• Collaborate with leasing, management, and maintenance teams to ensure a seamless resident experience.

Qualifications

Required

• Experience in Hospitality, Recreation Management, Event Planning, Marketing, Communications, or related field preferred.
• 5 years of experience in event planning, hospitality, senior living, multifamily residential, resort, country club, or lifestyle programming environments.
• Exceptional interpersonal and communication skills.
• Strong organizational and project management abilities.
• Experience coordinating multiple events simultaneously.
• Proficiency with Microsoft Office and basic event promotion tools.

Preferred

• Experience working with active adult, senior living, luxury hospitality, or residential communities.
• Social media and marketing experience.
• Budget management experience.
• CPR/First Aid certification (or ability to obtain).

Key Competencies

• Relationship Building
• Event Planning & Execution
• Customer Service Excellence
• Creativity & Innovation
• Public Speaking & Presentation
• Problem Solving
• Organization & Time Management
• Team Collaboration
• Hospitality Mindset

Physical Requirements

• Ability to stand and walk for extended periods during events.
• Ability to lift and carry up to 25 pounds for event setup and breakdown.
• Flexibility to work evenings, weekends, and holidays as required by community programming.

What Success Looks Like

• High resident participation and satisfaction with community events.
• Strong resident retention and sense of community.
• A dynamic and engaging monthly activity calendar.
• Positive resident feedback and increased community engagement.
• Delivery of memorable experiences that exceed luxury living expectations.

EOE