What are the responsibilities and job description for the Customer Experience Specialist position at Confidential Posting?
At Majestic Steel, we’re more than a steel service center — we’re a team of problem solvers, innovators, and relationship builders. As a Customer Experience Specialist, you’ll support our Sales team and customers by entering and managing orders, providing updates, and ensuring every detail is accurate and on time. If you thrive in a fast-paced environment, love building relationships, and take pride in delivering exceptional service, this is your opportunity to make an impact.
Why Work With US:
- Work Setting: Hybrid work schedule after successful completion of training; onsite Tuesday, Wednesday and Thursday, remote Monday and Friday
- Hours: Monday – Friday, 8:00 am – 5:00 pm
- Benefits: Medical, Dental and Vision Insurance, 401k Retirement Plan (100% employer match), Life Insurance, Disability Insurance, Paid Parental Leave, PTO, Paid Holidays, and more!
- Impact: Ensures all orders are entered and fulfilled accurately, directly leading to customer satisfaction and loyalty
What You'll Do:
- Order Entry: Administer sales orders with precision and attention to detail.
- Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.
- Customer Support: Provide top-tier support to Majestic customers while effectively promoting our brand, products, and services.
- Documentation: Maintain detailed records of all important activities in our CRM system.
- Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and participate in additional job-related responsibilities as assigned
Who We're Looking For:
- Experience: Bachelor's Degree or equivalent work experience.
- Technical Proficiency: Experience with Microsoft Office products and Windows-based applications.
- Skills: Excellent verbal and written communication abilities to interact effectively with customers and team members at all levels; Strong organizational and multi-tasking abilities; Adaptability to change in a fast-paced environment
What Makes You Stand Out:
- Two (2) years of customer support experience
- Two (2) years of experience with flat steel products
At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.