What are the responsibilities and job description for the Licensed Customer Service Representative position at Confidential Insurance company?
We're looking for an outgoing and reliable customer service representative for our local State Farm office. The ideal candidate provides excellent customer service by actively listening/responding to customer inquiries in a timely and professional manner.
Requirements
- Insurance licensing in Property & Casualty.
- Fluent in Spanish and English (large Spanish speaking customer base)
Responsibilities
- Manage inbound calls from existing and prospective customers
- Provide knowledge of State Farm's product/services and resolve any emerging conflicts with accuracy and efficiency
- Build sustainable relationships with customer accounts through open and interactive communication
- Assist sales team to ensure maximum customer growth
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Skills
- Proven background in customer service
- Bilingual, Spanish and English
- Strong phone handling and listening skills
- Ability to adapt/respond to different personalities and situations
- Ability to listen and investigate each situation separately, in order to provide the best solution for the customer
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Paid time off
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Language:
- Spanish (Required)
License/Certification:
- Property & Casualty License (Preferred)
- Life & Health Insurance License (Preferred)
Work Location: In person
Salary : $20