Registered Agent Operations Specialist

Registered Agent Operations Specialist

Cheyenne, WY · In Office · Monday–Friday business hours · Full Time or Part Time Options Available

About the role: We are building a Wyoming registered-agent and entity-formation business in Cheyenne and are seeking key on-site personnel to operate the office. You will receive and route service of process, state notices, mail, and client documents; maintain accurate records; coordinate filings and document requests; support customers; and help create the operating procedures that define the business. You are the dependable human layer on top of our software.

Responsibilities:

• Maintain reliable office coverage during business hours; serve as the on-site recipient for service of process, state notices, deliveries, and client mail.
• Date-stamp, log, scan, upload, and route documents the same business day, with immediate escalation of lawsuits, subpoenas, tax notices, and time-sensitive state notices.
• Own day-to-day customer support (email/ticket, with callback phone), leaning on self-service and automation.
• Maintain client records, contact information, compliance calendars, and secure document repositories with high accuracy and confidentiality.
• Coordinate FedEx/UPS/USPS shipments, Secretary of State errands, certified document requests, apostille/authentication logistics, and other similar physical document processing and delivery.
• Assist with compliance review, including edge-case analysis and escalation after automated screening; help build and maintain SOPs, checklists, and incident logs.
• Work with our tech stack, using it as the system of record and serving as the human-in-the-loop for its automated workflows; surface bugs, gaps and friction, and suggest improvements for the product team to build.

Qualifications:

• Must-haves: exceptional reliability and attention to detail; discretion with confidential/legally significant documents; comfort with software/automation (email, Microsoft Office/Google Workspace, PDF/scanning, customer support/ticketing platforms); clear written communication; works independently; reliable transportation for in-office work; able to pass a background check; local travel (including on short notice, for highly time sensitive matters) to Secretary of State's office, FedEx/UPS/USPS, and other errand destinations.
• Nice-to-haves: 4 years at a registered-agent, law firm, corporate-services company, title/escrow, bank operations, insurance/claims, or government-clerk/records role; WY Secretary of State / WyoBiz familiarity; compliance experience; notary commission (or willingness to obtain one).

Compensation & Benefits:

$26 per hour (with potential for higher if exceptional candidate with key relevant experience)

Health insurance available

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.