Medical Assistant

SUMMARY

The Medical Assistant is responsible for providing clinical and administrative support in healthcare settings, ensuring efficient and effective patient care. This role involves assisting physicians and other healthcare professionals with patient examinations, preparing patients for procedures, handling medical records, and performing routine office tasks.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Interacts effectively and positively with Tribal Members, patients, and the general public providing excellent customer service.
• Assists healthcare providers during patient examinations and procedures.
• Takes and records vital signs (e.g. blood pressure, temperature, pulse, respiration rate).
• Prepares and sterilizes examination rooms and medical equipment.
• Administers medications and vaccines as directed by physicians.
• Performs basic laboratory tests, such as blood draws and urine collection.
• Prepares patients for diagnostic tests or procedures (e.g. EKG, X-rays).
• Greets patients, verifies personal information, and updates medical records.
• Provides patient education on treatment plans, medications, and procedures.
• Escorts patients to examination rooms and ensures they are comfortable.
• Answers patient questions and directs them to appropriate healthcare providers.
• Schedules appointments and manages patient appointments efficiently.
• Answers phone calls, take messages, and relay information to appropriate employees.
• Handles medical billing and coding tasks, including insurance verification.
• Maintains and updates patient records, ensuring accuracy and confidentiality.
• Processes referrals and provides administrative support as needed.
• Maintains inventory of medical supplies and orders new supplies as needed.
• Ensures the proper functioning and cleanliness of medical equipment.
• Stocks and organizes supplies in exam rooms and office areas.
• Adheres to all health and safety protocols and regulatory guidelines.
• Maintains patient confidentiality and complies with HIPAA regulations.
• Ensures proper handling and disposal of medical waste and sharps.
• May be requested to attend meetings, conferences and Tribal events.
• Other duties as directed by management.

LEVEL OF AUTHORITY & RESTRICTIONS:

• This is not a supervisory position.

PHYSICAL & MENTAL DEMANDS

• Standard medical equipment and supplies including thermometer and syringes.
• May involve use of assistive devices such as walkers, wheelchairs, ventilators, pulse oximetry units, and oxygen tanks.
• Must be able to walk, bend, reach, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 40 pounds.

WORKING CONDITIONS & ENVIRONMENT

• The noise level in the work environment is usually moderately quiet.
• Work is performed in a clinical healthcare setting, including exam rooms, treatment areas, and medical offices.
• Regular exposure to biohazardous material including blood, body fluids, and blood-borne pathogens; strict adherence to OSHA standards and infection control protocols is required.
• Frequent exposure to communicable diseases, medicinal preparations, disinfectants, and other substances commonly found in a healthcare environment.
• Must be willing to travel both locally and within the CTCLUSI delivery area.
• Must be able to work weekends and special events as needed.

MINIMUM JOB REQUIREMENTS

• Must be 18 years of age or older.
• Possess a High School Diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Must obtain and maintain BLS certificate within 30 days of employment.
• Phlebotomy certification preferred.
• Knowledge of medical terminology. Clinical procedures, and healthcare regulations.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Proficient in the use of medical office software and electronic health records (HER).
• Strong organizational skills and attention to detail.
• Knowledge and ability to carry out rules of Health Insurance Portability and Accountability Act (HIPAA).
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• This position is considered a covered role per the CTCLUSI Background Investigations Policy. A state criminal background check and fingerprint-based background check will be required as a condition of employment.
• This position is designated as safety-sensitive and is subject to pre-employment and other authorized drug and alcohol testing in accordance with company policy. Please note that the use of marijuana is prohibited for employees in this position, regardless of state legalization status.
• Must have employment eligibility in the U.S.
• Indian preference will be observed in the hiring process.