Behavioral Health Receptionist

Behavioral Health Receptionist (2) Two Positions

Behavioral Health

Department of Tribal Health

Hourly Wage: $22.17/Regular/Full-Time

The Behavioral Health Receptionist serves as the first person point of contact for clients, families, and visitors entering the Awtni Shixwitpama Behavioral Health Clinic. This position ensures that every individual-client, family member, or visitor-feels respected, cared for, and supported from the moment they enter our doors. This position provides courteous and professional customer service while performing a variety of administrative and clerical duties that support daily operations across multiple internal programs within the clinic. The Behavioral Health Receptionist is responsible for welcoming and greeting our guests with a smile, providing quality and efficient service, and providing guidance to all visitors and callers of the Awtni Shixwitpama Behavioral Health Department. They will work as the support staff to provide routine clerical functions to meet staff and client needs- answering and routing calls/multiple phone lines, relaying messages, answering routine questions, while utilizing courteous customer service principles and representing the agency in the most professional manner possible. The Receptionist helps ensure a welcoming, confidential, and organized environment that reflects the department's values of compassion, respect, and cultural understanding. They will provide administrative and secretarial clerical support as needed to YNBHS Administration and upper management and other staff in the organization and is required to follow other instructions and perform other duties as assigned by supervisor. This is an intermediate level position requiring excellent customer service skills, and someone who has a welcoming personality and understands the expectations of a HIPAA compliant office setting.

Examples of Work Performed: Client ServicesFront Desk Operations:

Provide excellent customer service.

Greet and welcome clients, visitors, and staff in a warm, compassionate, professional, and culturally sensitive manner. Interact with clients and community members in a friendly trauma informed manner.

The objective for this position is to welcome our participants with a friendly and polite demeanor while assisting them with tasks such as filling out necessary paperwork and handling sensitive health information.

Answer and route phone calls promptly; take accurate messages and provide information as appropriate. Screens incoming calls making preliminary determinations of individual needs and urgency for services.

The Receptionist also provides administrative support to the department with scheduling and rescheduling patient intake/ therapy appointments and the handles tracking of all appointment data.

They will schedule, confirm, and update appointments for multiple behavioral health programs and providers throughout the clinic.

The receptionist is the main contact for new clients as well as the person who has daily contact with existing clients. Responsible for direct communication with all existing and newly referred clients.

Over the phone or in person confirming appointments for existing clients.

Check clients in and out of appointments, verify demographic/contact information (address, phone number, email, and insurance information), and ensure intake paperwork is complete.

Provide and prepare paperwork/ documentation and enter data into the EHR system as required and requested. Prepares and provides pertinent client information, charts, and records.

Prepares and processes patient forms, including consent, referrals, and release of information.

Maintain lobby area/front desk, and common areas (conference rooms, intake rooms, and bathrooms) within the clinic workspace are clean, organized, and are in welcoming presentable condition.

Provide directions and program information to clients, staff, and visitors.

Help manage client flow, communication, documentation, and program coordination efficiently. The Receptionist enables department providers to function as a collaborative care team, centered on the needs of the patients. Will notify providers when clients arrive.

This position will work to monitor, manage, and access services for patients, as well as assist with the coordination and referral to receiving services.

On a regular basis, this position will exercise independent judgement in the resolution of administrative problems or crisis.

It is imperative that this individual possess impeccable customer service skills and is capable of maintaining a high level of confidentiality, is detail oriented, handles stressful situations well, and exudes a passion for helping others.

AdministrativeClerical Support:

Maintain confidentiality and compliance with HIPAA and all clinic policies.

Assist with filing, scanning, faxing, and routing documents to appropriate staff.

Record and distribute incoming and outgoing mail and deliveries.

Assist with intake processes, referral forms, and other client documentation as directed.

Support internal communication between front desk, clinical, and Behavioral Health Clinic teams.

Will notify staff when guests or community partners arrive for meetings or visits.

Participate in staff meetings, trainings, and departmental activities as assigned.

CulturalCommunity Awareness:

Promote a non-judgmental, supportive, and compassionate environment for all clients.

Demonstrate cultural awareness and sensitivity in serving diverse tribal and community members.

Support the department's mission to promote healing, wellness, and balance within the community.

Other Duties as Assigned.

Knowledge, Skills and Abilities: Client ServiceCommunication:

Strong interpersonal and communication skills, both in person and by phone.

Excellent verbal and written communication skills; able to interact effectively with clients, families, staff, and community partners.

Active listening and empathy to understand and respond to client needs.

Ability to de-escalate situations calmly and professionally when clients are in crisis or distress.

Ability to manage a high volume of clients, calls, and paperwork with accuracy and professionalism.

Cultural CompetenceCommunity Awareness:

Understanding of Yakama Nation culture, traditions, and values; ability to integrate cultural respect into client interactions.

Sensitivity to diverse populations, including tribal members, youth, elders, and individuals with behavioral health challenges.

Knowledge of social and community resources to assist clients effectively.

AdministrativeTechnical Skills:

Proficiency in electronic health record (EHR) systems, scheduling software, and standard office technology (phone systems, copiers, scanners), and data entry.

Knowledge of or willingness to learn behavioral health and medical terminology.

Knowledge of behavioral health services, referral processes, and intake procedures.

Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.

Ability to maintain accurate records, perform data entry, and handle documentation in a confidential and timely manner.

Problem SolvingCritical Thinking:

Ability to anticipate client and program needs and respond appropriately.

Strong judgment in prioritizing tasks and resolving conflicts or scheduling challenges.

Capacity to adapt to changing policies, procedures, or program requirements.

TeamworkCollaboration:

Works effectively as part of a multidisciplinary team, including clinicians, administrative staff, and program coordinators.

Supports cross-program communication and coordination.

Promotes a positive, collaborative work environment rooted in respect, care, and shared purpose.

ProfessionalismEthics:

Upholds HIPAA regulations and Yakama Nation policies regarding client confidentiality.

Demonstrates reliability, accountability, and integrity in all interactions.

Maintains composure, professionalism, and compassion in a fast-paced, high-demand environment.

Client AdvocacyNavigation:

Ability to assist clients in accessing resources, programs, and support services efficiently.

Advocates for client needs while balancing program requirements and administrative policies.

Ability to maintain strict confidentiality at all times.

FlexibilityAdaptability:

Comfortable supporting multiple programs and adapting to evolving clinic workflows.

Willingness to cross-train and assist in other areas as needed (e.g., float receptionist, intake support).

Strong interpersonal and communication skills, both in person and by phone.

Dependable, flexible, and able to work effectively as part of a team.

Minimum Requirements:

High school diploma or GED required.

Must possess access to adequate modes of transportation.

Must have all immunizations up to date.

Required to pass a pre-employment background check.

Required to pass a pre-employment drug test.

Must possess a valid Washington State Driver's License.

Preferred Requirements:

Experience working with tribal communities or in a culturally diverse environment preferred.

Two (2) years of clerical, receptionist, or customer service experience preferred-preferably in a healthcare or behavioral health setting.

Prefer eligibility of obtaining a tribal divers permit

Enrolled Yakama Preference, but all qualified applicants are encouraged to apply.