What are the responsibilities and job description for the Billing Director position at Conexon?
Description
Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.
Conexon is seeking a strategic and results-oriented Billing Director to lead our end-to-end revenue cycle and billing operations. As Conexon Connect rapidly expands its fiber-to-the-home (FTTH) footprint nationwide, this role is critical in ensuring revenue assurance, financial accuracy, and a seamless customer billing experience.
The Billing Director will play a pivotal role in revenue assurance affecting all aspects of Conexon Connect billing system, completeness and adherence with the company’s billing policies, processes, and controls. You will serve as a key bridge between marketing, customer care, and finance, driving the integration of BSS platforms to streamline high-volume billing. We are looking for a leader who can balance day-to-day operational excellence with long-term strategic planning—identifying process improvements, implementing robust financial controls, and leveraging data analytics to reduce churn and enhance profitability in a fast-scaling environment. This is a key strategic position in a fast-growing company; you will be expected to provide guidance and expertise to internal and client stakeholders on a wide variety of issues.
Location: Hybrid- in office Tuesday, Wednesday and Thursday
Job Type: Full- time
Schedule: Fixed- some irregular hours may be required
Overtime: Occasionally based on business needs
FLSA Status: Exempt
Travel: No
Requirements
- Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to detail
- Strategic thinker towards short- and long-term organizational goals
- Proven experience scaling teams in a high-growth environment
- Proficiency in report preparation and data analysis
- Possesses financial acumen
- Understand business metrics and how to impact results
Leadership and Communication
- Outstanding verbal and written communication skills
- Excellent customer service skills
- Strong analytical and critical thinking skills
- Maintains positive attitude and demonstrates the utmost in professionalism
- Works independently and possesses good judgement skills
Preferred Qualifications
- Five (5) years of accounting and/or Telecommunications Billing experience in a leadership role
- CPA or PMP preferred
- Telecommunications experience preferred
- Ability to work under pressure to meet deadlines and solve problems
- Bachelor’s degree in accounting or a related field strongly preferred
Responsibilities and Essential Job Functions
- Work cross functionally to assist with defining best practices, workflows, and technological solutions
- Have full comprehension of end-to-end billing process with the ability to troubleshoot issues
- Work with external vendors and coop partners as it relates to billing issues and efficiencies
- Perform month-over-month analysis, reporting, and identifying trends
- Provide training to staff in compliance with federal and state regulations, FCC compliance, and USAC/E-Rate, and internal billing policies
- Work with external vendors as it relates to billing technology, issues, and efficiencies
- Apply and monitor appropriate controls
- Collaborate with teams to ensure strategic directives are implemented, including optimal customer experience with billing changes
- Identify and lead the implementation of process improvements
- Develop, document, and review systems documentation and perform QA testing as needed for systems supporting Billing
- Optimize the sign up to payment receipt lifecycle. Set strategic objectives and review performance
- Perform other duties as assigned to fulfill the objectives of this position
Physical Requirements
- Ability to sit or stand for extended periods
- Normal office conditions
- Majority of time spent on the computer and phone
Standard Company Benefits Include
- Three (3) weeks of paid time off
- Comprehensive benefits package, including health, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- Retirement benefits