What are the responsibilities and job description for the Technical Support Analyst ONSITE Newburyport, MA 12:30-9PM position at Conexess Group?
Conexess Group is aiding a large healthcare client in their search for a Tech Support Analyst. This is a long-term opportunity with a competitive compensation package.
***This is an onsite position in Newburyport, MA***
Training: Monday-Friday 9am-5pm
Core Hours: Monday-Friday 12:30pm-9pm.
Please note we are unable to provide sponsorship or work c2c for this role.
Responsibilities:
***This is an onsite position in Newburyport, MA***
Training: Monday-Friday 9am-5pm
Core Hours: Monday-Friday 12:30pm-9pm.
Please note we are unable to provide sponsorship or work c2c for this role.
Responsibilities:
- Contributes to the IT Support job family in a support capacity. Helps configure, install, maintain and upgrade computer systems hardware and software.
- Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
- May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
- Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
- Works under own initiative, prioritizes own work, and meets agreed timescales.
- Work is subject to frequent review by more experienced professionals in Technical Support.
- BS in IT or related field PREFERRED or equivalent experience
- 1-3 Years PC/LAN Technical Experience
- 3 years of recent Desk Side Support required with Hands on Experience
- Basic troubleshooting hardware and software
- Active directory
- Widows 10 & 11 troubleshooting
- Hands on experience with Zebra printers
- General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
- General knowledge of networking switches and data networks.
- General knowledge of IP telecommunications systems.
- General knowledge of printers
- Ability to lift 25# as needed
- Experience with Jira a plus as it is used frequently
