What are the responsibilities and job description for the DevOps/IT Ops Engineer II - 4 days/week on-site remote Fri - MS Windows, Linux, Powershell position at Conexess Group?
DevOps/IT Ops Engineer II -Hybrid - 4 days/week on-site remote Fri - MS Windows, Linux, Powershell, Splunk
Ann Arbor, MI – 20% Remote (Fridays) / 80% On-Site (Mon - Thur)
Job Description
The Technology Operations Engineer II works within the Global IT Ops group and cross-functionally with other IT groups. These Engineers have responsibility for the operability of IT systems involved in Point of Sale and other core store functions. This includes, but is not limited to:
Ann Arbor, MI – 20% Remote (Fridays) / 80% On-Site (Mon - Thur)
Job Description
The Technology Operations Engineer II works within the Global IT Ops group and cross-functionally with other IT groups. These Engineers have responsibility for the operability of IT systems involved in Point of Sale and other core store functions. This includes, but is not limited to:
- Leading system problem solving efforts alongside with development and/or support teams
- Designing and implementing Splunk dashboards for effective application and system monitoring
- Proactively identifying and resolving system issues impactful to business operations
- Leading or participating in the triage and resolution of critical, high visibility system impacts
- Ensuring application and system configuration compliance for systems
- Participating in the operational grooming of store software pilots
- Coordinating software deployments for Point of Sale systems
- Delivering store technology operational insights to other IT groups
- Analyzing systems and procedures to identify value add improvement opportunities
- Teaching Support teams proper support procedures and techniques
- Working with project teams on new solutions or technologies being developed for stores and ensuring a smooth transition to operations
- Provide technical support and operations training to team members
- Documenting support standards and procedures
- 5 years in IT Operations or Systems Administration/Management
- Experience with blended Microsoft and Linux infrastructures, preferably at the enterprise level
- Experience in software deployment tools and solutions
- Experience in configuration management tools and solutions
- Expertise and experience in system monitoring and analysis using Splunk or similar log analyzers
- Expertise and experience in Windows triage and support
- Experience in Windows performance analysis
- Takes pride in work while appreciating feedback, discussion, and iteration
- Enjoys the process of problem solving
- Ability to participate in 24x7 On-Call rotation
- Ability to travel 5%
- Experience with PowerShell DSC or other Infrastructure as Code frameworks
- Experience with virtualization platforms, or containerized workloads such as, Hyper-V, VMWare ESXi/Vcenter, Docker, containers.
- Experience managing and supporting ChromeOS and Google Workspace
- Experience in cloud computing such as, Azure, AWS, GCP
- Experience in Linux distributions such as, RedHat, SUSE, Ubuntu
- Process development and process improvement knowledge, such as Lean Six Sigma
- Some project management experience