Patient Access Advocate - Part Time

The role of the Patient Access Advocate is vital to our front office operations. As the first point of contact, the role is responsible for creating a welcoming environment for all internal and external customers and ensuring all pre and post appointment tasks are completed with accuracy and efficiency.

Essential Job Function

• Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.

• Assists new employees with registration workflows.

• Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.

• Adheres to No Surprise Act.

• Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.

• Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.

• Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.

• Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.

• Creates a positive guest experience through adherence to Steps of Service protocols.

• Deescalates situations when necessary.

• Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner.

• Mails new patient packets and contact new patients the day before their scheduled appointment.

• Adheres to no show policy, send letters and document no shows in a timely manner.

• Performs other duties as assigned

Education

• Required: High School Diploma or equivalent

• Preferred: Graduate of a certified medical office training course

Experience

• Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting.

Licensure/Certification/Listing