What are the responsibilities and job description for the Patient Access Advocate Lead position at ConeHealth?
Acts as a resource to be the first point of contact for patients and guests upon entrance.
Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.
Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.
Collects eligible copays consistently and has a high collection rate.
Reviews registration of patients and ensures processes and procedures are followed according to organization standard.
Trains and supports new hires in the department as well as advises on payment postings and insurance questions.
Performs other duties as assigned.
Education:
Required: High School Diploma or equivalent.
Experience:
Required: 5 years.