What are the responsibilities and job description for the Scheduler position at Cone Health and Careers?
The Scheduler Cancer Center coordinates and schedules all medical oncology appointments for new and established patients such as, laboratory, chemotherapy/infusion, physician/Advanced Practice Provider new patient and follow up, injections, nutrition, genetics counseling, and education. Working under direct supervision, this role may also assist with the coordination of internal and external referral appointments as requested by their providers, nurses, and other patient care team member in order to provide the patient with the appropriate care they need.
Essential Job Function
Essential Job Function
- Demonstrates critical thinking and analytical skills by assessing provider availability, appointment urgency, and patient needs to accurately schedule and prioritize oncology appointments.
- Reviews clinical documentation and coordinates across multiple departments to ensure timely, appropriate, and efficient care delivery.
- Participates in process improvement initiatives related to patient access and operational efficiency.
- Assists in scheduling all medical oncology appointments requested at the direction of the provider or member of the provider team while following scheduling guidelines established by the campus.
- Responds to incoming telephone calls and voicemail messages from patients related to scheduling in a timely manner to address requests, questions and concerns.
- Assists other cancer center schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads.
- Demonstrates courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as review appointments to ensure understanding when needed.
- Answers patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts.
- Reschedules patient appointments when required and informs physician/nurse if patient is rescheduling chemotherapy appointment.
- Schedules appointments requiring prior authorization within established guidelines to ensure authorization can be obtained before services are rendered.
- Performs other duties as assigned.
- Required: High school diploma or equivalent
- Required: 6 months of appointment scheduling, medical office front desk, or patient care experience.