What are the responsibilities and job description for the Medicaid Field Representative position at Conduent State Healthcare, LLC?
Join Our Team at Conduent State Healthcare, LLC
We are seeking a dedicated and motivated Medicaid Field Representative to join our team in Helena, MT. As a key member of our organization, you will play a vital role in supporting Montana Medicaid providers.
About the Field Representative Role:
This is an excellent opportunity for someone to take the next step in their career and work on-site providing outreach to the Medicaid provider community. You will be the primary escalation point for provider relations high-level concerns as requested by the Provider Relations Manager or Montana DPHHS.
Duties and Responsibilities:
- Provide Outreach and Support: Offer face-to-face support to the Montana Healthcare Programs community and promote claims and enrollment process efficiencies using the MPATH portal and electronic claims submissions.
- Develop Education and Training: Facilitate education for the provider population in assigned service areas and plan and facilitate training events for providers including in-person and online seminars.
- Resolve Claim Issues: Work with providers to resolve claim issues, including troubleshooting electronic transmission.
- Attend Seminars and Meetings: Attend seminars offered by professional associations and speak on behalf of Conduent and DPHHS about the Medicaid environment or participate in workshops and meetings sponsored by providers and DPHHS.
Desired Skills and Attributes:
- Self-Motivated: Be self-motivated with an outgoing, positive, energetic attitude.
- Travel Requirements: Must be willing to travel 20% of the time.
- Valid Driver's License: Possess a valid U.S. driver's license and reliable transportation.
- Microsoft Office Suite: Strong skills with Microsoft Office Suite to create presentations.
- Excellent Communication Skills: Possess excellent public speaking, communication, and presentation skills.
- Multi-Tasking: Ability to multi-task, manage time and workload effectively with attention to detail.
Preferred Skills:
- Customer Service Experience: Five or more years in Customer Service.
- Medicaid or Medical Insurance Experience: Two plus years Medicaid or medical insurance experience.
- Bachelor's Degree: Bachelors degree preferably in Healthcare Administration, Business Management, Communications, or equivalent years of experience.
In this role, you can expect the following working conditions: On-Site in our Helena, MT offices.
