Data Entry Specialist

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Data Entry Specialist

Training is Onsite in Lexington, KY - Production is HYBRID

Monday-Friday 9:00am-5:30pm

NO WEEKENDS

Pay is $16.00 per hour

The Data Entry Associate supports insurance operations by processing customer-related transactions in a fast-paced production environment. This role is responsible for reviewing, validating, updating, and processing information while ensuring compliance with service level agreements (SLAs), quality standards, regulatory requirements, and internal procedures.

The ideal candidate is highly detail-oriented, customer-focused, and capable of balancing multiple priorities while delivering accurate and timely results.

Essential Responsibilities

• Process insurance and customer service transactions accurately and efficiently.
• Review incoming correspondence, electronic work items, and digital documents for completeness and accuracy.
• Perform data entry, record maintenance, and transaction updates across multiple systems.
• Process account maintenance requests, enrollment transactions, beneficiary updates, address changes, and other customer-driven activities.
• Research and resolve processing exceptions, discrepancies, and incomplete transactions.
• Route work appropriately and escalate issues when required.
• Meet established productivity, accuracy, and turnaround-time standards.
• Ensure compliance with company policies, privacy requirements, and regulatory guidelines.
• Collaborate with team members, supervisors, and business partners to support operational objectives.
• Participate in training, cross-training, and continuous improvement initiatives.
• Adapt to changing business priorities and workload volumes.

Required Qualifications

• Strong attention to detail and commitment to quality.
• Proficiency in Microsoft Office applications and computer-based systems.
• Strong organizational and time-management skills.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Ability to learn multiple business processes and workflow applications.
• Ability to meet production, accuracy, and service-level expectations.

Preferred Qualifications

• Experience in transaction processing, insurance operations, or customer service environments.
• Experience reviewing and processing documentation.
• Experience with workflow management, document imaging, scanning, indexing, or records management systems.
• Knowledge of insurance or benefits administration processes.
• Experience working in a production environment with volume-based performance metrics.

Key Competencies

• Attention to Detail
• Customer Focus
• Problem Solving
• Quality Orientation
• Accountability
• Adaptability
• Teamwork
• Time Management

Work Environment

• High-volume transaction processing environment.
• Performance measured through productivity, quality, accuracy, attendance, and service-level metrics.
• Opportunity to support multiple operational workstreams
• Cross-training opportunities to broaden operational knowledge and business

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.00 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.